Google Maps Icon

April 23, 2020 | by

Google Maps API down; affecting many apps including PulsePoint on Android

Last updated at 10:15 PM Thursday, April 23, 2020 (PDT)

Google Maps API had an outage this afternoon that affected thousands of apps that use the Maps SDK. Although the outage is largely resolved, the condition may have corrupted the PulsePoint app settings on your device. Google has informed us that a full clear of app data may be needed to fix this issue.

If PulsePoint Respond or PulsePoint AED is crashing on startup, please follow these steps to resolve:

  1. Open your Settings app.
  2. Select Apps & notifications
  3. Find the PulsePoint app and click on it.
  4. Click ‘Force stop’
  5. Click on ‘Storage & cache’
  6. Click on ‘Clear storage’ or ‘Clear data’ (trashcan)
  7. Exit Settings and relaunch PulsePoint. We’ll take you through the first time use screens, but will retrieve all of your selected agencies and settings from our server.
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TLS 1.2

April 2, 2020 | by

Transport Layer Security (TLS) version 1.2

On April 1, 2020 we updated our endpoints to a minimum of Transport Layer Security (TLS) version 1.2. This update revoked the ability to use TLS 1.0 and TLS 1.1 on all API server communications. These changes were made to protect data integrity in transit and to meet the security requirements of our public safety agencies and industry partners such as AWS and FirstNet. This affects all dispatch system integrations and Android devices version 4.x.x or earlier.

What is Transport Layer Security (TLS)?
Transport Layer Security (TLS Protocols) are cryptographic protocols designed to provide secure communication across a computer network. See for more information.

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May 31, 2019 | by

PulsePoint Respond June 2019 Update

Take a look at what we are launching in June.

Update notes for iOS v4.3 and Android v4.5.


PulsePoint CPR Needed Alert

We’ve completely overhauled the way users interact with the app when a “CPR Needed” alert is received. Users now indicate if they intend to respond or not. If responding, a new user interface design offers more information including the ability to listen to live dispatch audio (if offered by the agency).

Watch a 30-second app preview of the new alert sequence.


PulsePoint Incident Map

Active incident map pins are now red.

Some incident icons have been revised.


PulsePoint Map Settings

A new map option has been added to suppress the display of recent incidents (gray pins).

All map preferences now persist between sessions.


PulsePoint AED Map Clustering

AEDs near each other now gather together into clusters to make viewing the map easier at different zoom levels.

New AED icons are now in use including a “+” badge to indicate collocated items are present.


PulsePoint AED Colocated Resources

An expanded AED detail box is now used to display colocated Naloxone (e.g., Narcan®) and Epinephrine (e.g., EpiPen®), along with Bleeding Control Kits.



PulsePoint VR Destination Street View

The incident detail box on the map page now contains a thumbnail image of the destination address in place of the incident type icon. Tap the thumbnail to open an interactive Street View panorama of the incident location.

This window into the incident location provides responders with early awareness of the destination and structure with immediate insight into the number of stories, roof type, construction features, etc. while still enroute to the scene.

PulsePoint VR Destination Street View

The panorama can be zoomed, rotated and tilted to determine business type, evaluate exposures, sight utility lines, identify access challenges, etc.

The CPR needed activation screen also offers destination Street View.

On incidents where Street View imagery is not available the original incident type icon will appear in place of the thumbnail.

This feature is considered experimental. Feedback on your experience is appreciated.


PulsePoint VR CPR Needed

Tap the new ID Badge icon to display a personal digital ID directly from the CPR needed activation screen.

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December 7, 2018 | by

PulsePoint Respond December 2018 Update

Take a look at what we are launching in December.

Community version update notes for iOS v4.1 and Android v4.3. Agency administrators should refer to the full update letter.

Apple Critical Alerts

Critical Alerts (iOS)

Critical Alerts override the Do Not Disturb setting on your device for “CPR Needed” alerts and play the alert sound even when your device is muted. With 30% of notified users reporting that they have missed an alert due to a muted device, Critical Alerts offer a significant opportunity to improve PulsePoint-initiated CPR rates.

Learn more about using Critical Alerts with PulsePoint.

Share Incident via iMessage

Share Incident Information

Alert others to an emergency by using the new share incident icon on the map pin detail panel.

Medical incidents are not sharable (share icon will not appear).

Profile Account Icons

Social Media Accounts

For users looking to further engage in their communities, social media and other key account linked icons have been added to the individual agency profile pages.

Photos are now accessible via the Flickr icon for agencies that provide public photo albums. Images will open in the Flickr app if installed, and in a browser if not.

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July 23, 2018 | by

PulsePoint Respond July 2018 Update

Below are end user community version update notes for iOS v3.24 and Android v2.4. Agency administrators should refer to the full update letter.

Seven new community notification types are available in this release. We are also introducing the concept of notification groups. A notification group is a collection of related incident types, such as Utility Emergency, which will notify on wires down, sheared hydrant, gas leaks, etc. See Notification Changes below for detailed information.

Time Zone Display
If you are in a different time zone, the actual incident time where the event occurred is now shown below local time.



Changes to existing notification types

Vehicle Accident/Fire Group (label changed from Vehicle Accident)
Traffic Collision
Vehicle Fire

Expanded Vehicle Accident Group
Expanded Traffic Collision
Traffic Collision Involving Train
Railroad/Train Emergency
Traffic Collision Involving Structure

New notification types

Aircraft Emergency Group
Aircraft Emergency
Aircraft Emergency Standby
Aircraft Crash
Landing Zone

Rescue, all types Group
Cliff Rescue
Confined Space
Rope Rescue
Technical Rescue
Trench Rescue
Water Rescue
Animal Rescue
Elevator Rescue
Urban Search and Rescue
Vessel Sinking

Utility Emergency Group
Gas Main
Electrical Emergency
Water Emergency
Wires Arcing
Wires Down
Sheared Hydrant
Pole Fire
Pipeline Emergency
Transformer Explosion

Natural Disaster Group
Flood Warning
Tornado Warning
Tsunami Warning



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November 27, 2017 | by

PulsePoint AED login via social media account not supported in iOS 11

New users of PulsePoint AED will no longer be able to use Facebook or Twitter accounts to sign in to the app due to new restrictions in iOS 11. Social accounts have been removed from Settings in iOS 11 and third-party apps no longer have access to those signed-in accounts.

New users running iOS 11 must now create a login using the email/password option.

Existing users that previously selected their Facebook or Twitter account to log in are not currently affected by this change.

Learn more in this article on Axios.

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PulsePoint AED Logo

February 20, 2015 | by

Walkthrough: PulsePoint AED v1.4 iOS Update

Version 1.4 for iOS is here

iOS1.4 Update Login Screen

We have added a new login method that offers an email/password option.

This has been our most requested feature so we are pleased to include it in this release.

iOS 1.4 Update New AED Screen 1

To improve the accuracy of AED positioning the workflow for adding a new AED has been separated into two screens.

The new design ensures that users will not mistakenly skip the AED placement step. The AED cannot be submitted until the user taps the Next button and confirms the AED location.

iOS v1.4 Update New AED Screen 2

Clearer instructions and a full screen map improve the users ability to accurately position the AED.

Users now have an entire screen to pan and zoom the map to precisely position the AED (pin).

iOS 1.4 Update Business/Location Name Screen

When adding a new AED the Business/Location Name field can now be populated automatically by simply selecting a nearby business name – saving time and improving accuracy.

Just start typing and we’ll present matches based on your location.

Have additional questions? Send us a note at

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Unable to connect error

July 17, 2014 | by

Error: Unable to connect to PulsePoint Server

Update (8/10/2014)

We found a workaround for this issue and pushed a patched version (1.0.9) to Google Play. Installation of this version should eliminate the condition preventing connection to our servers on 2.3.x and lower devices.

If you are still unable to connect please let us know at

On Saturday, July 16, 2014 the PulsePoint foundation installed new 2048-bit key length SSL certificates on all its servers (existing 1024-bit certificates were expiring).

Older Android devices (running 2.3.x Gingerbread and earlier) are not able to support these 2048-bit SSL certificates with some applications (users may be able to ignore the certificates in a browser but not in PulsePoint). The deprecation of 1024-bit RSA is an industry-wide effort.

A new Standard for SSL Certificates (industry standards set by the Certification Authority/Browser (CA/B) Forum) require that certificates issued after January 1, 2014 MUST be at least 2048-bit key length. The cybersecurity industry is moving to stronger 2048-bit encryption to help preserve internet security.

It will likely take a phone upgrade to resolve this issue but the foundation continues to explore other options.

Also important to note is that the foundation is preparing to release a significant new Android version soon that will require a minimum OS version of 3.0 (Honeycomb).

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PulsePoint AED Logo

June 21, 2014 | by

PulsePoint AED (v1.1) is available in the store today

PulsePoint AED v1.1Among several usability improvements you’ll also find:

  • Landmark icons (such as restaurants, gas stations, etc.) are now suppressed in the map display to provide greater visibility of AED icons
  • A new “spotlight” map mask to indicate the area searched for the currently displayed AEDs
  • AED photos now support rotation

Plus, so much more in the works…

PulsePoint AED on the App Store on iTunes

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March 7, 2014 | by

In-app changes coming to Los Angeles County Fire Department on Monday

Figure 1

Figure 1

Figure 2

Figure 2

Figure 1

Figure 3

On Monday morning, March 10, 2014, the PulsePoint foundation will divide Los Angeles County Fire Department (LACoFD) incidents across 9 distinct divisions within the app (fig. 1). These 9 divisions will include their respective 22 battalions following the internal operational hierarchy of the department (fig. 2). This change is being implemented at the request of LACoFD to provide greater granularity of incident displays, alerts, radio channels, etc. within the app (fig. 3).

Once this change is implemented users will be able follow any division, which are simply smaller geographical portions of the jurisdiction. Existing followers of LACoFD will be automatically transitioned to Division 3 (the agency as a whole will no longer be available). To find the division you desire simply search a city name in the Agencies screen or read the profile information on the division pages. A Division by City reference table is also provided below.

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Users with Apple devices currently following LACoFD should force close the PulsePoint app and restart it after this change is in effect on Monday.

Note: CPR alerts work across all agencies. If you have opted-in to receive CPR-needed notifications you will be made aware of nearby events regardless of which agencies/divisions you are following.

Please let us know if you have questions at

Learn more about LACoFD.

LACoFD Divisions by City
Acton LAC-D5 Lake Los Angeles LAC-D5
Agoura LAC-D7 Lakewood LAC-D4
Agoura Hills LAC-D7 Lancaster LAC-D5
Agua Dulce LAC-D3 Lawndale LAC-D1
Altadena LAC-D3 Lennox LAC-D6
Antelope Acres LAC-D5 Leona Valley LAC-D5
Avalon LAC-D1 Little Rock LAC-D5
Azusa LAC-D2 Lomita LAC-D1
Baldwin Hills LAC-D7 Los Angeles “Athens” LAC-D6
Baldwin Park LAC-D2 Lynwood LAC-D6
Bell LAC-D9 Malibu LAC-D7
Bell Gardens LAC-D9 Marina Del Rey LAC-D7
Bellflower LAC-D4 Monte Nido LAC-D7
Calabasas LAC-D7 Norwalk LAC-D4
Carson LAC-D1 Palmdale LAC-D5
Castaic LAC-D3 Palos Verdes Estates LAC-D1
Cerritos LAC-D4 Paramount LAC-D4
Cerritos LAC-D4 Pasadena LAC-D3
Chatsworth LAC-D3 Pearblossom LAC-D5
Claremont LAC-D2 Pico Rivera LAC-D4
Commerce LAC-D9 Pomona LAC-D8
Covina LAC-D2 Quartz Hill LAC-D5
Diamond Bar LAC-D8 Rancho Dominguez LAC-D1
Duarte LAC-D2 Rancho Palos Verdes LAC-D1
East Los Angeles LAC-D9 Rolling Hills LAC-D1
El Monte LAC-D9 Rolling Hills Estates LAC-D1
Florence/Firestone LAC-D6 Rosemead LAC-D9
Gardena LAC-D1 Rowland Heights LAC-D8
Glendora LAC-D2 San Dimas LAC-D2
Gorman LAC-D3 San Gabriel LAC-D9
Green Valley LAC-D5 Santa Clarita LAC-D3
Hacienda Heights LAC-D8 Signal Hill LAC-D4
Hawaiian Gardens LAC-D4 South El Monte LAC-D9
Hawthorne LAC-D1 South Gate LAC-D6
Huntington Park LAC-D6 Temple City LAC-D9
Industry LAC-D8 Topanga LAC-D7
Inglewood LAC-D6 Two Harbors LAC-D1
Irwindale LAC-D2 Universal City LAC-D7
Kagel Canyon LAC-D3 Walnut LAC-D8
La Canada Flintridge LAC-D3 West Hollywood LAC-D7
La Crescenta LAC-D3 Westlake Village LAC-D7
La Habra LAC-D4 Whittier LAC-D4
La Mirada LAC-D4 Willowbrook LAC-D6
La Puente LAC-D8 Windsor Hills LAC-D7
Lake Hughes LAC-D5
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