December 7, 2018 | by

PulsePoint Respond December 2018 Update

Take a look at what we are launching in December.

Community version update notes for iOS v4.1 and Android v4.3. Agency administrators should refer to the full update letter.

Apple Critical Alerts

Critical Alerts (iOS)

Critical Alerts override the Do Not Disturb setting on your device for “CPR Needed” alerts and play the alert sound even when your device is muted. With 30% of notified users reporting that they have missed an alert due to a muted device, Critical Alerts offer a significant opportunity to improve PulsePoint-initiated CPR rates.

Learn more about using Critical Alerts with PulsePoint.

Share Incident via iMessage

Share Incident Information

Alert others to an emergency by using the new share incident icon on the map pin detail panel.

Medical incidents are not sharable (share icon will not appear).

Profile Account Icons

Social Media Accounts

For users looking to further engage in their communities, social media and other key account linked icons have been added to the individual agency profile pages.

Photos are now accessible via the Flickr icon for agencies that provide public photo albums. Images will open in the Flickr app if installed, and in a browser if not.

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July 23, 2018 | by

PulsePoint Respond July 2018 Update

Below are end user community version update notes for iOS v3.24 and Android v2.4. Agency administrators should refer to the full update letter.

Notifications
Seven new community notification types are available in this release. We are also introducing the concept of notification groups. A notification group is a collection of related incident types, such as Utility Emergency, which will notify on wires down, sheared hydrant, gas leaks, etc. See Notification Changes below for detailed information.

Time Zone Display
If you are in a different time zone, the actual incident time where the event occurred is now shown below local time.

 

NOTIFICATION CHANGES

Changes to existing notification types

Vehicle Accident/Fire Group (label changed from Vehicle Accident)
Traffic Collision
Vehicle Fire

Expanded Vehicle Accident Group
Expanded Traffic Collision
Traffic Collision Involving Train
Railroad/Train Emergency
Traffic Collision Involving Structure

New notification types

Aircraft Emergency Group
Aircraft Emergency
Aircraft Emergency Standby
Aircraft Crash
Landing Zone

Rescue, all types Group
Rescue
Cliff Rescue
Confined Space
Rope Rescue
Technical Rescue
Trench Rescue
Water Rescue
Animal Rescue
Elevator Rescue
Urban Search and Rescue
Vessel Sinking

Utility Emergency Group
Gas Main
Electrical Emergency
Water Emergency
Wires Arcing
Wires Down
Sheared Hydrant
Pole Fire
Pipeline Emergency
Transformer Explosion

Natural Disaster Group
Flood Warning
Tornado Warning
Tsunami Warning
Earthquake

Flooding

 

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November 27, 2017 | by

PulsePoint AED login via social media account not supported in iOS 11

New users of PulsePoint AED will no longer be able to use Facebook or Twitter accounts to sign in to the app due to new restrictions in iOS 11. Social accounts have been removed from Settings in iOS 11 and third-party apps no longer have access to those signed-in accounts.

New users running iOS 11 must now create a login using the email/password option.

Existing users that previously selected their Facebook or Twitter account to log in are not currently affected by this change.

Learn more in this article on Axios.

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PulsePoint AED Logo

February 20, 2015 | by

Walkthrough: PulsePoint AED v1.4 iOS Update

Version 1.4 for iOS is here

iOS1.4 Update Login Screen

We have added a new login method that offers an email/password option.

This has been our most requested feature so we are pleased to include it in this release.

iOS 1.4 Update New AED Screen 1

To improve the accuracy of AED positioning the workflow for adding a new AED has been separated into two screens.

The new design ensures that users will not mistakenly skip the AED placement step. The AED cannot be submitted until the user taps the Next button and confirms the AED location.

iOS v1.4 Update New AED Screen 2

Clearer instructions and a full screen map improve the users ability to accurately position the AED.

Users now have an entire screen to pan and zoom the map to precisely position the AED (pin).

iOS 1.4 Update Business/Location Name Screen

When adding a new AED the Business/Location Name field can now be populated automatically by simply selecting a nearby business name – saving time and improving accuracy.

Just start typing and we’ll present matches based on your location.

Have additional questions? Send us a note at developer@pulsepoint.org.

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Unable to connect error

July 17, 2014 | by

Error: Unable to connect to PulsePoint Server

Update (8/10/2014)

We found a workaround for this issue and pushed a patched version (1.0.9) to Google Play. Installation of this version should eliminate the condition preventing connection to our servers on 2.3.x and lower devices.

If you are still unable to connect please let us know at developer@pulsepoint.org

On Saturday, July 16, 2014 the PulsePoint foundation installed new 2048-bit key length SSL certificates on all its servers (existing 1024-bit certificates were expiring).

Older Android devices (running 2.3.x Gingerbread and earlier) are not able to support these 2048-bit SSL certificates with some applications (users may be able to ignore the certificates in a browser but not in PulsePoint). The deprecation of 1024-bit RSA is an industry-wide effort.

A new Standard for SSL Certificates (industry standards set by the Certification Authority/Browser (CA/B) Forum) require that certificates issued after January 1, 2014 MUST be at least 2048-bit key length. The cybersecurity industry is moving to stronger 2048-bit encryption to help preserve internet security.

It will likely take a phone upgrade to resolve this issue but the foundation continues to explore other options.

Also important to note is that the foundation is preparing to release a significant new Android version soon that will require a minimum OS version of 3.0 (Honeycomb).

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PulsePoint AED Logo

June 21, 2014 | by

PulsePoint AED (v1.1) is available in the store today

PulsePoint AED v1.1Among several usability improvements you’ll also find:

  • Landmark icons (such as restaurants, gas stations, etc.) are now suppressed in the map display to provide greater visibility of AED icons
  • A new “spotlight” map mask to indicate the area searched for the currently displayed AEDs
  • AED photos now support rotation

Plus, so much more in the works…

PulsePoint AED on the App Store on iTunes

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March 7, 2014 | by

In-app changes coming to Los Angeles County Fire Department on Monday

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On Monday morning, March 10, 2014, the PulsePoint foundation will divide Los Angeles County Fire Department (LACoFD) incidents across 9 distinct divisions within the app (fig. 1). These 9 divisions will include their respective 22 battalions following the internal operational hierarchy of the department (fig. 2). This change is being implemented at the request of LACoFD to provide greater granularity of incident displays, alerts, radio channels, etc. within the app (fig. 3).

Once this change is implemented users will be able follow any division, which are simply smaller geographical portions of the jurisdiction. Existing followers of LACoFD will be automatically transitioned to Division 3 (the agency as a whole will no longer be available). To find the division you desire simply search a city name in the Agencies screen or read the profile information on the division pages. A Division by City reference table is also provided below.

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Users with Apple devices currently following LACoFD should force close the PulsePoint app and restart it after this change is in effect on Monday.

Note: CPR alerts work across all agencies. If you have opted-in to receive CPR-needed notifications you will be made aware of nearby events regardless of which agencies/divisions you are following.

Please let us know if you have questions at info@pulsepoint.org.

Learn more about LACoFD.

LACoFD Divisions by City
Acton LAC-D5 Lake Los Angeles LAC-D5
Agoura LAC-D7 Lakewood LAC-D4
Agoura Hills LAC-D7 Lancaster LAC-D5
Agua Dulce LAC-D3 Lawndale LAC-D1
Altadena LAC-D3 Lennox LAC-D6
Antelope Acres LAC-D5 Leona Valley LAC-D5
Avalon LAC-D1 Little Rock LAC-D5
Azusa LAC-D2 Lomita LAC-D1
Baldwin Hills LAC-D7 Los Angeles “Athens” LAC-D6
Baldwin Park LAC-D2 Lynwood LAC-D6
Bell LAC-D9 Malibu LAC-D7
Bell Gardens LAC-D9 Marina Del Rey LAC-D7
Bellflower LAC-D4 Monte Nido LAC-D7
Calabasas LAC-D7 Norwalk LAC-D4
Carson LAC-D1 Palmdale LAC-D5
Castaic LAC-D3 Palos Verdes Estates LAC-D1
Cerritos LAC-D4 Paramount LAC-D4
Cerritos LAC-D4 Pasadena LAC-D3
Chatsworth LAC-D3 Pearblossom LAC-D5
Claremont LAC-D2 Pico Rivera LAC-D4
Commerce LAC-D9 Pomona LAC-D8
Covina LAC-D2 Quartz Hill LAC-D5
Diamond Bar LAC-D8 Rancho Dominguez LAC-D1
Duarte LAC-D2 Rancho Palos Verdes LAC-D1
East Los Angeles LAC-D9 Rolling Hills LAC-D1
El Monte LAC-D9 Rolling Hills Estates LAC-D1
Florence/Firestone LAC-D6 Rosemead LAC-D9
Gardena LAC-D1 Rowland Heights LAC-D8
Glendora LAC-D2 San Dimas LAC-D2
Gorman LAC-D3 San Gabriel LAC-D9
Green Valley LAC-D5 Santa Clarita LAC-D3
Hacienda Heights LAC-D8 Signal Hill LAC-D4
Hawaiian Gardens LAC-D4 South El Monte LAC-D9
Hawthorne LAC-D1 South Gate LAC-D6
Huntington Park LAC-D6 Temple City LAC-D9
Industry LAC-D8 Topanga LAC-D7
Inglewood LAC-D6 Two Harbors LAC-D1
Irwindale LAC-D2 Universal City LAC-D7
Kagel Canyon LAC-D3 Walnut LAC-D8
La Canada Flintridge LAC-D3 West Hollywood LAC-D7
La Crescenta LAC-D3 Westlake Village LAC-D7
La Habra LAC-D4 Whittier LAC-D4
La Mirada LAC-D4 Willowbrook LAC-D6
La Puente LAC-D8 Windsor Hills LAC-D7
Lake Hughes LAC-D5
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November 23, 2013 | by

Bug Report: App forgets agency and notification settings (v3.1.1)

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A bug in PulsePoint v3.1.1 for iOS can cause the app to appear to lose its agency and notification settings. If you experience this condition the steps below should explain and resolve it.

  1. The app incorrectly displays the You aren’t following any agencies yet screen (fig. 1) when loss of network connectivity occurs.
  2. Once the app enters this state it never again attempts to re-establish connectivity. This creates the appearance that the settings have been lost.
  3. To correct this condition press the Home button twice to see preview screens of the apps you have open (fig. 2). Quit the PulsePoint app by swiping it up and out of preview.
  4. The app should now function normally and your settings will again display properly.

This bug will be fixed in our next release. We apologize for the inconvenience. Please feel free to reach out to us at developer@pulsepoint.org

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November 23, 2013 | by

Bug Report: App hangs at splash screen (v3.1.1)

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Alerts

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A bug in PulsePoint v3.1.1 for iOS can cause the app to freeze at the splash screen (fig. 1). If you experience this condition the steps below should resolve it.

  1. Go to Settings | Notification Center
  2. Notifications for PulsePoint will appear under the heading DO NOT INCLUDE (fig. 2).
  3. Select PulsePoint. Make sure the ALERT STYLE is not set to None (fig. 3). Choose either the Banners style or the Alerts style.
  4. Turn notifications on by sliding the Show in Notification Center button under ALERTS (fig. 3). It should now appear green.
  5. The app should now function normally. Once the app has properly loaded you can go back and again suppress notifications if you desire.

This bug will be fixed in our next release. We apologize for the inconvenience. Please feel free to reach out to us at developer@pulsepoint.org

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