April 23, 2020 | by

Google Maps API down; affecting many apps including PulsePoint on Android

Last updated at 10:15 PM Thursday, April 23, 2020 (PDT)

Google Maps API had an outage this afternoon that affected thousands of apps that use the Maps SDK. Although the outage is largely resolved, the condition may have corrupted the PulsePoint app settings on your device. Google has informed us that a full clear of app data may be needed to fix this issue.

If PulsePoint Respond or PulsePoint AED is crashing on startup, please follow these steps to resolve:

  1. Open your Settings app.
  2. Select Apps & notifications
  3. Find the PulsePoint app and click on it.
  4. Click ‘Force stop’
  5. Click on ‘Storage & cache’
  6. Click on ‘Clear storage’ or ‘Clear data’ (trashcan)
  7. Exit Settings and relaunch PulsePoint. We’ll take you through the first time use screens, but will retrieve all of your selected agencies and settings from our server.
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