February 21, 2013 | by

Gov on the Go: Boosting Public Sector Productivity by Going Mobile

Governments have been less effective than the private sector in using information technology to reinvent work processes. Now, mobile technology offers an opportunity to hit the reset button, giving government the chance to redesign its business model by leveraging the power of individual citizens as co-creators.

ConstitutionMobile technology, a very powerful productivity booster, offers the public sector a chance to hit the reset button. It can not only improve internal communications and access to information within public agencies, but also enable the government to fully redesign service delivery by leveraging the power of citizens as co-creators. Mobile presents the government with a unique opportunity to drive efficiency and productivity and—at the same time—create vast improvements in the services it provides citizens. Our analysis shows that if mobile adoption rates in government were to double to 70 percent, additional value generated (in terms of government output) could exceed $50 billion annually.

Co-creation and co-production: Citizens as the solution.
Mobile technology allows governance to shift from one-way service delivery to a more collaborative, co-designed, and co-created model. As citizens come to play a more active role rather than being passive recipients, public service delivery can be transformed. Greater emphasis on creating solutions with citizens rather than just for them improves not just service delivery, but also the way the government approaches a problem. In San Jose, the PulsePoint mobile app—via sophisticated location-based services—alerts qualified citizens in a public place of the need for CPR. With the help of technology and citizen rescuers, governments can deliver effective emergency response without devoting significant new resources.

The except above is from William D. Eggers’ and Joshua Jaffe’s new Deloitte study, “Gov on the Go: Boosting Public Sector Productivity by Going Mobile” which features the PulsePoint app.

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October 10, 2012 | by

Transforming Government Through Location Intelligence

Map with PinWhen location data is coupled with existing government data and expertise, every point on the map can provide historical and predictive perspective to inform complex policy decisions. The map itself has been transformed from a static picture to a living platform for shared decision making and real-time collaboration, focusing the energy of the crowd and empowering government and citizens to work together to respond quickly to challenges at any scale. Thinking about service delivery through the lens of location-based technologies can help agencies make smarter decisions about investments in physical infrastructure.

In some ways, this future has already arrived. For someone suffering from cardiac arrest, minutes can mean the difference between life and death, and emergency medical crews can’t always get there immediately. PulsePoint is a mobile app that connects heart attack-related 911 calls with individuals nearby who are certified in CPR to provide immediate assistance until an ambulance can arrive.

Read the full GovLab Study on transforming government through location intelligence by Deloitte Consulting, LLC.

GovLab is a think tank in the Federal practice of Deloitte Consulting LLP that focuses on innovation in the public sector.

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