PulsePoint can help disseminate information to your Respond app followers in real-time through the Agency Message feature. Agency messages can be of an emergency nature, such as evacuation information or sandbag filling site locations, or more routine in use such as announcing a community event or publicizing a recruitment effort. Agency messages support web-style hyperlinks, invoke the phone dialer for telephone numbers, and can create calendar events from dates in the message text.

MESSAGE TYPES

There are three message categories in the PulsePoint Respond app—News, CERT, and Disaster. Users can subscribe to these message types on the app's Notifications page. Users that have subscribed to the message category being sent will receive a push notification. Other users will only see the message if they open the app and view the incident list.

A fourth category is available for sending messages to Professional Responders. All Professional Responders' messages will generate a push notification (Professional Responders are automatically members of this group).

A fifth and sixth category is available for sending messages to users that subscribe, or don't subscribe, to CPR-needed notifications. This can be useful for outreach campaigns targeting these unique agency users. Users that have subscribed to the News category will receive a push notification for this message type.

A seventh category is available for sending high priority messages to all agency followers. All Agency Followers' messages will generate a push notification (all agency followers are automatically members of this group). Since users are not explicitly subscribing to receive push notifications for this message category its use should be limited.

Agency messages are pinned to the top of the incident list. Tapping the message will display the complete text.