May 31, 2019 | by

PulsePoint Respond June 2019 Update

Take a look at what we are launching in June.

Update notes for iOS v4.3 and Android v4.5.


PulsePoint CPR Needed Alert

We’ve completely overhauled the way users interact with the app when a “CPR Needed” alert is received. Users now indicate if they intend to respond or not. If responding, a new user interface design offers more information including the ability to listen to live dispatch audio (if offered by the agency).

Watch a 30-second app preview of the new alert sequence.


PulsePoint Incident Map

Active incident map pins are now red.

Some incident icons have been revised.


PulsePoint Map Settings

A new map option has been added to suppress the display of recent incidents (gray pins).

All map preferences now persist between sessions.


PulsePoint AED Map Clustering

AEDs near each other now gather together into clusters to make viewing the map easier at different zoom levels.

New AED icons are now in use including a “+” badge to indicate collocated items are present.


PulsePoint AED Colocated Resources

An expanded AED detail box is now used to display colocated Naloxone (e.g., Narcan®) and Epinephrine (e.g., EpiPen®), along with Bleeding Control Kits.



PulsePoint VR Destination Street View

The incident detail box on the map page now contains a thumbnail image of the destination address in place of the incident type icon. Tap the thumbnail to open an interactive Street View panorama of the incident location.

This window into the incident location provides responders with early awareness of the destination and structure with immediate insight into the number of stories, roof type, construction features, etc. while still enroute to the scene.

PulsePoint VR Destination Street View

The panorama can be zoomed, rotated and tilted to determine business type, evaluate exposures, sight utility lines, identify access challenges, etc.

The CPR needed activation screen also offers destination Street View.

On incidents where Street View imagery is not available the original incident type icon will appear in place of the thumbnail.

This feature is considered experimental. Feedback on your experience is appreciated.


PulsePoint VR CPR Needed

Tap the new ID Badge icon to display a personal digital ID directly from the CPR needed activation screen.

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December 7, 2018 | by

PulsePoint Respond December 2018 Update

Take a look at what we are launching in December.

Community version update notes for iOS v4.1 and Android v4.3. Agency administrators should refer to the full update letter.

Apple Critical Alerts

Critical Alerts (iOS)

Critical Alerts override the Do Not Disturb setting on your device for “CPR Needed” alerts and play the alert sound even when your device is muted. With 30% of notified users reporting that they have missed an alert due to a muted device, Critical Alerts offer a significant opportunity to improve PulsePoint-initiated CPR rates.

Learn more about using Critical Alerts with PulsePoint.

Share Incident via iMessage

Share Incident Information

Alert others to an emergency by using the new share incident icon on the map pin detail panel.

Medical incidents are not sharable (share icon will not appear).

Profile Account Icons

Social Media Accounts

For users looking to further engage in their communities, social media and other key account linked icons have been added to the individual agency profile pages.

Photos are now accessible via the Flickr icon for agencies that provide public photo albums. Images will open in the Flickr app if installed, and in a browser if not.

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