PulsePoint implementations are typically championed and led by local Fire/EMS agencies. If you are with a public safety agency we are well equipped to assist you through the process. Simply reach out to us at firstname.lastname@example.org to get your community PulsePoint connected.
We also receive many inquiries directly from individuals interested in having PulsePoint available in their community. While it is the mission of our foundation to provide seamless PulsePoint coverage across the globe, this will obviously take time. PulsePoint must be integrated into the local emergency call center so that we can access incident data in real time.
Although we are working hard to make public safety agencies aware of PulsePoint, you can definitely help by expressing interest to your local fire chief, EMS official, and elected officials such as your mayor, council member or supervisor. A simple note, phone call or public meeting comment would ensure that they are aware of PulsePoint. Expressing your personal willingness to participate in improving local cardiac arrest survival rates through CPR and AED use would likely be well received and go a long way to help move things up in priority. We have found that City Hall does listen and is quite willing to bring PulsePoint to the community.
We are adding PulsePoint-connected communities on an almost daily basis and look forward to adding your community in the very near future.
Implementation Steps for Public Safety Agencies
Successfully implementing PulsePoint begins with broad organizational support. The foundation can present PulsePoint to your stakeholders and answer any questions that your team may have. Once your agency or region is ready to become PulsePoint connected you’ll be assigned a dedicated project manager to help you every step of the way. You can preview the required steps in the road map section below.
A one-time fixed implementation fee of $10,000 covers the cost of interfacing your dispatch center to PulsePoint and professionally announcing the apps to your community. You will be assigned a dedicated PulsePoint Project Manager (PM) that will ensure a well planned and executed project. Your PM will manage all aspects of the implementation including interface testing and acceptance, AED Registry configuration, training of administrative users, and support of your community launch.
As part of the implementation, professional marketing materials are also prepared for your community launch and ongoing promotional use.
Tiered annual license fees ranging from $8,000 to $28,000 (depending on population served) safeguard the long-term sustainability of the apps and are used to directly benefit our users. These fees support the foundation and ensure consistent performance, reliable and timely technical support, and a steadily improving product.
The information below provides a more detailed overview of the steps required to implement PulsePoint. Since every agency is unique, you should view these steps as a general roadmap for building a successful implementation plan, not an exhaustive strategy for your specific agency.
Our professional services team will provide your agency with the high-quality, specialized support needed to successfully deploy PulsePoint in your community, by:
- Providing comprehensive project management
- Coordinating local CAD data integration
- Assistance planning your public outreach efforts
- Supplying a suite of professionally developed community launch materials customized for your agency
Your PulsePoint implementation begins with developing an implementation plan and registering online. Therefore, you should kick off your implementation by taking these first two steps:
The first step includes building consensus for the app in your community. Determine who should be involved in such a decision and assemble them to discuss the matter and ask questions. Typical attendance might include representatives from Fire, EMS, Communications, Information Technology, Public Information/Outreach, Leadership/Elected Officials, Labor, and affiliated non-governmental organizations such as the local heart association chapter, hospital board/foundation, etc., in addition to interested members of the community.
Your implementation will be more successful if it has broad support within your agency and community. You should also review the costs involved in becoming a PulsePoint agency, develop a draft budget, and explore local sponsorship opportunities.
Once you’ve ensured that your agency is committed to a PulsePoint implementation, complete the online registration form. Completing the registration marks the formal start of your implementation with PulsePoint and gives us the information needed to support you. A representative will contact you to confirm the information and establish a formal business relationship.
A key step in the implementation process is installing the PulsePoint Connect application in the communications center and establishing a real-time connection to the local Computer-aided Dispatch (CAD) database or data warehouse.
Agency incident type codes along with unit status codes are evaluated and mapped to standard PulsePoint types during this step. This provides for a common user experience across all PulsePoint agencies.
Successful completion of this step occurs when live CAD incident and unit data is reliably flowing to the PulsePoint sandbox (test) environment. The PulsePoint Interface Group will closely manage this entire process.
PulsePoint AED and PulsePoint Registry
One of the hallmark capabilities of PulsePoint Respond is the ability to improve the frequency and speed of AED deployment by providing precise mapping of nearby devices to citizen rescuers in context with their present location.
Accurate and complete public AED location information is required to realize the potential of this feature. Collecting this information is an essential component of your agency’s implementation process.
We begin by consolidating and loading your existing AED location information from all available sources. We then help you unleash the power of PulsePoint AED to distribute the ongoing task of finding new and missing AEDs and to maintain the integrity of the registry on a continuous basis.
PulsePoint Respond offers two popular optional components – streaming dispatch radio and profile page photo albums. These features offer additional opportunities to engage your community and grow your followers. See Options below to learn more.
A formal test plan is provided to ensure that your PulsePoint Connect installation meets its design specification and the needs of your organization.
PulsePoint will provide both a browser-based tool and special app versions for end-to-end testing. Using these tools you will be able to verify that all aspects of the implementation are functioning as intended before public release.
At this step all functionality, including custom capabilities, are verified against scope of work and other specification documents.
Testing is complete when both PulsePoint and the agency are fully satisfied with the implementation results.
You should view the soft launch as your final end-to-end validation before the public announcement event. In a soft launch the agency is accessible via the public mobile apps.
From a technical perspective the agency is live at this point. However, the soft launch provides a brief period (typically a few weeks) to train your internal staff and notify your stakeholders ahead of community outreach.
An effective soft launch helps ensure a well-supported and surprise-free public rollout.
For the app to be successful in any agency it must be embraced by the community. Effective implementation requires a comprehensive community outreach strategy to be planned and executed.
PulsePoint provides resources for this effort including a suite of professionally developed community launch materials customized for your agency. A typical launch event includes a wide variety of tools including press releases, possibly a press conference, and extensive use of agency web and social media resources.
Awareness efforts related to the PulsePoint apps should be integrated within traditional CPR and AED training efforts and related community events. Such programs are most effective within the framework of a comprehensive, ongoing, and consistent outreach program.
Crowdsourcing campaigns and contests using PulsePoint AED are effective method to build and improve the quality of the local registry while increasing community AED awareness and mindfulness. PulsePoint can provide all the logistical support necessary to run a successful event.
PulsePoint Respond offers two popular optional components – streaming dispatch radio and profile page photo albums. These features offer additional opportunities to engage your community and grow your followers. Learn more below.
The streaming radio button (visible after pulling up the speaker grille) allows PulsePoint users to monitor live radio traffic to accompany the incident list. When users navigate between agencies, the radio stream changes right along with the incident display to align with the agency selected.
Including a streaming radio feed in your implementation will likely increase community interest and engagement in your PulsePoint deployment.
A streaming feed can be as simple as a single dispatch radio channel or may include a second channel, typically a tactical radio channel. More sophisticated streams might include more than two channels. These streams often include additional tactical frequencies but can be any combination of desired channels.
For more information on establishing a streaming radio feed for use with PulsePoint start here or contact your implementation manager.
PulsePoint makes it easy to share photos with members of your community – and fans across the globe.
All PulsePoint connected agencies have a profile page within the app. A profile page contains agency specific branding including a logo, agency description, a list of communities served, and optionally, photo albums. Photo albums allow agencies to share photos of events, stations and apparatus, and even incidents, directly within the app. Such images can improve community awareness and lead to increased civic engagement and program participation.
Adding photos and albums to the app is simple and intuitive. Get the complete lowdown here.
The Computer-aided Dispatch (CAD) system vendors listed below have been approved by the foundation for use with PulsePoint Connect. These vendors offer native PulsePoint compatibility that can be rapidly implemented by the foundation without compromise or additional cost. PulsePoint Connect can be configured to work with any CAD system, but preferred vendors do not require the purchase of additional components or services.
Learn how to become a preferred vendor here.