Becoming a PulsePoint Agency

Implementing PulsePoint
In Your Community

Implementing PulsePoint in your community involves these primary steps:

  1. Planning your implementation
  2. Establishing your CAD-to-PulsePoint interface
  3. Integrating local AED location information and optional components
  4. Testing and acceptance
  5. Internal training and orientation (soft launch)
  6. Announcing PulsePoint to your community
  7. Promoting the initiative on an ongoing basis.

More detailed information about each of these steps is available in our Implementation Roadmap.

Becoming a PulsePoint Agency

Pricing

The foundation charges a tiered annual license fee based on population served. These fees help ensure the long-term sustainability of the app and are used to directly benefit our users in several ways including consistent performance, reliable and timely technical support, and a steadily improving product.

Project Management and Community Outreach

Physio-Control provides project management services on behalf of the foundation. Professional project management ensures the implementation is well planned and organized and that appropriate resources are allocated to achieve a properly functioning system in the timeframe specified. External management of the PulsePoint implementation also allows for minimum disruption of normal business by allowing your staff to remain focused on daily operations.

For the app to be successful in any agency it must be embraced by the community. Effective implementation requires a comprehensive community outreach strategy to be planned and executed. Our implementation partner, Physio-Control, provides resources for the effort including a customized Public Service Announcement and extensive collateral advertising material. However, additional budget should be considered for an effective focused campaign of this nature, and Physio-Control can assist you in determining your budgetary needs. Due to the life-saving nature of the application, donated ad placement and other in-kind services are also possible.

The combined fee for project management and all community outreach resources is $6,500 per Public Safety Answering Point (PSAP).

Due primarily to an increase in awareness, a wide-scale campaign around the app will likely create a spike in demand for local CPR and AED training. Additional resources needed to support this surge should also be anticipated.

CAD Interface

PulsePoint requires a real-time interface to the local public safety communications center. The typical charge for this interface, if purchased through the foundation, is $7,500 (and $3,000 annually for maintenance and support). A similar interface may also be available from your Computer-aided Dispatch (CAD) system vendor.

Purchase

As an example, a dispatch center serving a population of less than 300,000 would have $22,000 in first year costs with $8,000 in annual expense beginning in year two. Download a detailed pricing overview document.

To purchase PulsePoint and begin the implementation process, contact your Physio-Control representative or call (800) 442-1142. Once purchased our implementation staff will formally begin the process of bringing PulsePoint to your community.

[1] Aggregate population served by regional centers to determine agency fee. Ex. Seven cities each with a population of 50,000 served by a regional center would not pay $5,000 each (7 x $5,000) but would pay $10,000 for a center serving a population of 350,000.

Road Map

Implementation Roadmap

The information below provides a more detailed overview of the steps required to implement PulsePoint. Since every agency is unique, you should view these steps as a general roadmap for building a successful implementation plan, not an exhaustive strategy for your specific agency.

PulsePoint has partnered with Physio-Control to provide your agency with the high-quality, professional support needed to successfully deploy PulsePoint in your community, by:

  • Providing comprehensive project management
  • Coordinating your CAD-to-PulsePoint integration
  • Assistance planning your public outreach efforts
  • Supplying a suite of professionally developed community launch materials customizable for your agency
Road Map

Step 1:
Planning Your
Implementation

Your PulsePoint implementation begins with developing an implementation plan and registering online. Therefore, you should kick off your implementation by taking these first two steps:

Build Consensus

The first step includes building consensus for the app in your community. Determine who should be involved in such a decision and assemble them to discuss the matter and ask questions. Typical attendance might include representatives from Fire, EMS, Communications, Information Technology, Public Information/Outreach, Leadership/Elected Officials, Labor, and affiliated non-governmental organizations such as the local heart association chapter, hospital board/foundation, etc., in addition to interested members of the community.

Your implementation will be more successful if it has broad support within your agency and community. You should also review the costs involved in becoming a PulsePoint agency, develop a draft budget, and explore local sponsorship opportunities.

Register Online

Once you’ve ensured that your agency is committed to a PulsePoint implementation, complete the online registration form. Completing the registration marks the formal start of your implementation with PulsePoint and gives us and our implementation partner, Physio-Control, the information needed to support you. A representative will contact you to confirm the information and establish a formal business relationship.

plan

Road Map

Step 2:
Establishing
your CAD-to-
Pulsepoint Interface

A key step in the implementation process will involve the configuration of your Computer-aided Dispatch (CAD) system to interface with the PulsePoint service.

Connect Your CAD System to the PulsePoint Sandbox Server

PulsePoint offers a ready-made interface to nearly every Computer-aided Dispatch System. Most CAD vendors also have PulsePoint interface offerings. We also commonly work with experienced third-party developers such as FirstOnScene, LLC to create CAD-to-PulsePoint interfaces. You can also use internal programming staff to develop the interface. Our Application Programming Interface (API) specification is available here. Successful completion of this step occurs when you can flow CAD incident data from your production system to the PulsePoint sandbox server.

Road Map

Step 3:
Integration of
Local AED
Location
Information
And Optional
Components

Integrate AED Location Information

One of the hallmark capabilities of the PulsePoint app is the ability to improve the frequency and speed of AED deployment by providing precise mapping of nearby devices to citizen rescuers in context with their present location.

Accurate and complete public AED location information is required to realize the potential of this feature. Collecting this information and inputting it to the PulsePoint system is an essential component of your agency’s implementation process.

We begin by consolidating and loading your existing AED location information from all available sources. We then help you unleash the power of the PulsePoint AED app to distribute the ongoing tasks involved with finding new and missing AEDs and to maintain the integrity of the registry on an ongoing basis.

PulsePoint has a powerful AED registry that allows you to visually position each device and maintain your AED data as it changes in the future.

Enable Streaming Dispatch Radio

The PulsePoint app supports streaming radio so mobile users can hear dispatch communications. Including a streaming radio feed in your deployment will likely increase community interest and involvement which may ultimately result in better adoption rates and thus better patient outcomes. You enable streaming dispatch radio by selecting the Streaming Radio Functionality checkbox on your PulsePoint registration page and entering the URL of your radio stream. See Streaming Radio Channelsbelow for complete details.

Prepare Agency Photo Gallery

The Agency Profile page within the app contains photo albums that allow PulsePoint users to view incident, event, station, apparatus, and other photos that your agency chooses to share. While implementing the photo sharing capability is optional, display of organization photos may increase community awareness around the critical work performed by public safety agencies. Such knowledge may cultivate public support and increase civic engagement and participation in the Chain of Survival. Detailed instructions on enabling agency photos are available below in the In-App Agency Photos panel.

Road Map

Step 4:
Testing and
Acceptance

A formal test plan is provided to verify that your PulsePoint interface meets its design specifications and other requirements. Along with this plan, PulsePoint will provide both a browser-based tool and a special app version for end-to-end testing. Using these tools you will be able to verify that incidents are properly displaying and that event notifications are functioning as intended before public release. Testing is complete when both PulsePoint and your agency are satisfied with the capabilities of the interface and all other required elements are in place (logos, agency profile, jurisdiction cities, AED locations, etc.). When both parties are satisfied PulsePoint will move your project into production bringing your agency into the public app.

Road Map

Step 5:
Internal
Training and
Orientation
(Soft Launch)

Stage Your Production System

Staging provides a final technical validation before going live. Our staff will redirect the interface from the sandbox end-point to our production end-point. This enables us to verify the implementation in the actual environment that end users will experience. Data at the stage is only visible to the PulsePoint technical staff.

Perform a “Soft” Launch

You should view the soft launch as your final end-to-end validation before your public go live. We “flip the switch” in PulsePoint’s production system making your agency’s incident data accessible via the public mobile apps. From a technical perspective this is your go live. However, the soft launch provides a brief period to train your internal staff and notify your stakeholders ahead of the public announcement. An effective soft launch helps ensure a well-supported and surprise-free public rollout.

Road Map

Step 6:
Announcing
PulsePoint To
Your Community

Go Live with PulsePoint in Your Community

For the app to be successful in any agency it must be embraced by the community. Effective implementation requires a comprehensive community outreach strategy to be planned and executed. Our implementation partner, Physio-Control, provides resources for this effort including a Public Service Announcement video and a suite of professionally developed community launch materials that you can customize for your agency. A typical launch event includes a wide variety of tools including press releases, possibly a press conference, and extensive use of agency web and social media resources.

Road Map

Step 7:
Promoting the
Initiative on an
Ongoing Basis

Awareness efforts related to the PulsePoint app should be integrated within traditional CPR and AED training efforts and related community events. Such programs are most effective within the framework of a comprehensive, ongoing, and consistent outreach program.

Technical Information

Streaming Radio
Channels

Streaming RadioThe Streaming Radio button (visible after pulling up the speaker grille) allows PulsePoint users to monitor live radio traffic to accompany the application’s incident list. When users navigate between agencies, the radio stream changes right along with the incident display to align with the agency selected. Including a streaming radio feed in your deployment will likely increase community interest and involvement which may ultimately result in better adoption rates and thus better patient outcomes.

Agencies implementing PulsePoint for their communities can include radio streaming with these three simple steps:

1. Plan which radio audio channels will be available on the app, e.g. one dispatch channel, two radio channels as a left/right stereo pair, or a multi-channel radio scanner feed.

2. Follow the detailed instructions below on how to set up and configure the internet streaming radio feed for your system.

3. Update your agency’s registration information on the PulsePoint portal with the URL for your internet radio stream.

Setting Up and Configuring Your Radio Feed

PulsePoint uses Broadcastify to stream agency radio channels within the app. Broadcastify is the largest broadcaster of live public safety audio feeds. There is no charge to broadcast an agency feed via Broadcastify. Each agency is responsible for originating and maintaining their own audio feed using the recommended hardware below or a compatible alternate configuration. An existing public stream for your agency may already be available in Broadcastify for use in the app (although an official feed in which you control the channel mix and audio quality is preferred). Simply browse Broadcastify audio feeds for your location to check availability.

Establishing a RadioReference.com Account

1. Begin by selecting the Live Audio menu link at RadioReference.com.

2. Your agency will be signing up to become an Official Feed.

3. Review the instructions on becoming a feed provider.

4. Register with a username, email address, and password for your agency.

5. After you have an account set up, login and fill out a Feed Broadcaster Application.

6. Once your RadioReference application is approved you will receive all the necessary information to configure your audio encoder and enable streaming radio in the app.

 

 

Updating Your Agency Registration Information

Once you have successfully set up and configured your streaming radio feed, the only remaining step is to add this information to your Agency Registration Information on the PulsePoint web site. You do this by logging on to your PulsePoint administration page (under the Developers menu on the PulsePoint home page) and scrolling down to the section titled “Include Optional Features.” In this section you enter the Direct Listen URL of your radio stream and check the box Streaming Radio Functionality (the Direct Listen URL is listed under the Technicals tab in your RadioReference Account). Once you save your changes, streaming radio will be automatically enabled for your user community. Enable Streaming Radio Functionality in the Agency Profile screen and enter your Radio Reference relay URL.

 

Recommended Hardware

This recommended hardware list and wiring diagram is provided for your reference.

Barix Instreamer Audio Encoder

PulsePoint recommends the use of the Barix Instreamer Audio Encoder to convert radio audio from a scanner, logging recorder, etc. into a high-quality MP3 stream for use in the app. The Instreamer must be installed in a location with power, internet and high quality radio audio sources nearby. We recommend that the Instreamer be connected to your internal LAN with a fixed IP address for ease of configuration and maintenance. Complete setup instructions can be found on the RadioReference Wiki.
Est. Cost $365

Behringer MX882 8-Channel Splitter/Mixer

The Behringer MX882 is compact signal distribution device that allows up to four radio channels to be combined (mixed) for a simplified user experience within the app. It also provides the ability to condition source audio and optimize levels.
Est. Cost $100

Barix Rack Mount

The Barix Rack Mount is an accessory that allows for the mounting of the Instreamer 100 and Behringer MX882 into a standard 19″ rack using two rack spaces.
Est. Cost $149

 

XRF-105 Audio Cable

This cable is used to connect the Behringer MX882 XLR outputs to the phono inputs of the Barix Instreamer 100.
Est. Cost $16 (Qty 2)

3-Pin Male XLR Connector

This demarcation point connector is used to terminate the agency audio channel cables at the Behringer MX882.
Est. Cost $15 (Qty 4)

Technical Information

In-App Agency
Photos

In-App PhotosThe Agency Profile page contain photo albums that allow PulsePoint users to view incident, event, station, apparatus, and other photos that your agency chooses to share. While implementing the photo sharing capability is not mandatory for implementation, broader distribution of organization photos may increase community awareness around the critical work performed by public safety agencies. Such knowledge may cultivate public support and increase civic engagement and participation in the Chain of Survival.

Agencies implementing PulsePoint for their communities can enable photo sharing in two simple steps:

  1. Follow the detailed instructions below on how to upload and configure your photos using the flickr photo sharing service.
  2. Update your agency’s registration information in the PulsePoint portal with the screen name of your agency’s flickr account.

Setting Up Photos In Your flickr Account

PulsePoint uses the flickr online photo storage and sharing service to manage the in-app photos.

  1. Establish an account for your agency at www.flickr.com. This account must be dedicated to the exclusive purpose of managing your PulsePoint photo sets.
  2. Assign a screen name to your account, for example Your_Fire_Department_Name. Your screen name should not include blank characters.
  3. Upload your photos to your flickr account. Directions on how to upload photos are on the flickr web site.
  4. Uploaded images should be 300dpi for proper display in the app.
  5. Once you have photos uploaded, organize them into “Sets” (Flickr refers to albums as sets). Each of these photo sets will appear as a photo grouping within the app. Photos that are not organized within sets will not be visible through the app. The names you choose for the sets will appear as titles in the app, so be sure name them appropriately, for example:
    • “Structure Fire – Alamo Square”
    • “Rope Rescue – Mt. Diablo”
    • “2012 Pancake Breakfast”

Once the photos are organized, the final step is to set the Privacy settings for your sets to “Public.” This is accomplished by selecting a set, or individual photos within a set, and selecting “Change Permissions” from the Batch Edit menu.

The photos contained in the flickr screen below were assembled into a set named “Vehicle Accident – Bollinger Canyon” for use in the app.

FlickrPermissionsOnSetMenu900px

FlickrSetPermissionsToPublic900px

Updating Your Agency Registration Information

Once you have successfully set up and configured your photos, the only remaining step is to add this information to your Agency Registration Information on the PulsePoint web site. You do this by logging on to your PulsePoint administration page (under the Developers menu on the PulsePoint home page) and scrolling down to the section titled “Include Optional Features.” In this section you enter the screen name of your flickr account (not the username) and check the box title Photo Gallery Functionality. Once you save your changes, photo sharing will be automatically enabled for your user community. Enable Photo Gallery Functionality in the Agency Profile screen and enter your flickr screen name.