Becoming a PulsePoint Agency

Implementing PulsePoint
In Your Community

Implementing PulsePoint in your community is easy and involves these basic steps:

  1. Planning your implementation
  2. Connecting to local CAD data
  3. PulsePoint AED and optional components
  4. Testing and acceptance
  5. Internal training and orientation
  6. Announcing PulsePoint to your community
  7. Promoting the initiative on an ongoing basis

More detailed information about each of these steps is available in the Implementation Roadmap below.

Download an eight-page, easy to share overview of PulsePoint (PDF).

Becoming a PulsePoint Agency

Pricing

The foundation charges a tiered annual license fee based on population served. These fees help ensure the long-term sustainability of the app and are used to directly benefit our users in several ways including consistent performance, reliable and timely technical support, and a steadily improving product.

Project Management and Community Outreach

Physio-Control provides project management services on behalf of the foundation. Professional project management ensures the implementation is well planned and organized and that appropriate resources are allocated to achieve a properly functioning system in the timeframe specified. External management of the PulsePoint implementation also allows for minimum disruption of normal business by allowing your staff to remain focused on daily operations.

For the app to be successful in any agency it must be embraced by the community. Effective implementation requires a comprehensive community outreach strategy to be planned and executed. Our implementation partner, Physio-Control, provides resources for the effort including customized marketing collateral.

The combined fee for project management and all community outreach resources is $2,500 per Public Safety Answering Point (PSAP).

PulsePoint Connect

Emergency Communication Centers (ECC) communicate with PulsePoint through the PulsePoint Connect application. PulsePoint Connect runs within the local ECC and delivers select dispatch system data to the PulsePoint cloud service.
There is a flat fee of $7,500 (and $3,000 annually for 24/7 maintenance and support) for the PulsePoint Connect application. PulsePoint Connect requires a real-time connection to the dispatch system database or data warehouse.

Purchase

As an example, a dispatch center serving a population of less than 300,000 would have $18,000 in first year costs with $8,000 in annual expense beginning in year two. Download a detailed pricing overview document.

To purchase PulsePoint and begin the implementation process, contact your Physio-Control representative or call (800) 442-1142. Once purchased our implementation staff will formally begin the process of bringing PulsePoint to your community.

[1] Aggregate population served by regional centers to determine agency fee. Ex. Seven cities each with a population of 50,000 served by a regional center would not pay $5,000 each (7 x $5,000) but would pay $10,000 for a center serving a population of 350,000.

Road Map

Implementation Roadmap

The information below provides a more detailed overview of the steps required to implement PulsePoint. Since every agency is unique, you should view these steps as a general roadmap for building a successful implementation plan, not an exhaustive strategy for your specific agency.

PulsePoint has partnered with Physio-Control to provide your agency with the high-quality, professional support needed to successfully deploy PulsePoint in your community, by:

  • Providing comprehensive project management
  • Coordinating local CAD data integration
  • Assistance planning your public outreach efforts
  • Supplying a suite of professionally developed community launch materials customized for your agency
Road Map

Step 1:
Planning Your
Implementation

Your PulsePoint implementation begins with developing an implementation plan and registering online. Therefore, you should kick off your implementation by taking these first two steps:

Build Consensus

The first step includes building consensus for the app in your community. Determine who should be involved in such a decision and assemble them to discuss the matter and ask questions. Typical attendance might include representatives from Fire, EMS, Communications, Information Technology, Public Information/Outreach, Leadership/Elected Officials, Labor, and affiliated non-governmental organizations such as the local heart association chapter, hospital board/foundation, etc., in addition to interested members of the community.

Your implementation will be more successful if it has broad support within your agency and community. You should also review the costs involved in becoming a PulsePoint agency, develop a draft budget, and explore local sponsorship opportunities.

Register Online

Once you’ve ensured that your agency is committed to a PulsePoint implementation, complete the online registration form. Completing the registration marks the formal start of your implementation with PulsePoint and gives us and our implementation partner, Physio-Control, the information needed to support you. A representative will contact you to confirm the information and establish a formal business relationship.

PulsePoint_Flowchart

Road Map

Step 2:
Connecting to
local CAD data

A key step in the implementation process is installing the PulsePoint Connect application in the communications center and establishing a real-time connection to the local Computer-aided Dispatch (CAD) database or data warehouse.

Agency incident type codes along with unit status codes are evaluated and mapped to standard PulsePoint types during this step. This provides for a common user experience across all PulsePoint agencies.

Successful completion of this step occurs when live CAD incident and unit data is reliably flowing to the PulsePoint sandbox (test) environment. The PulsePoint Interface Group will closely manage this entire process.

Road Map

Step 3:
PulsePoint AED
And Optional
Components

PulsePoint AED and PulsePoint Registry

One of the hallmark capabilities of PulsePoint Rspond is the ability to improve the frequency and speed of AED deployment by providing precise mapping of nearby devices to citizen rescuers in context with their present location.

Accurate and complete public AED location information is required to realize the potential of this feature. Collecting this information is an essential component of your agency’s implementation process.

We begin by consolidating and loading your existing AED location information from all available sources. We then help you unleash the power of PulsePoint AED to distribute the ongoing task of finding new and missing AEDs and to maintain the integrity of the registry on a continuous basis.

Streaming Dispatch Radio

PulsePoint Respond supports streaming radio so mobile users can hear dispatch communications. Including a streaming radio feed in your deployment will likely increase community interest and involvement which may ultimately result in better adoption rates and thus better patient outcomes.

Agency Photo Gallery

The Agency Profile page within the app contains photo albums that allow users to view incident and other photos that agencies choose to share. Display of organization photos may increase community awareness around the critical work performed by public safety agencies. Such knowledge may cultivate public support and increase civic engagement and participation.

Road Map

Step 4:
Testing and
Acceptance

A formal test plan is provided to ensure that your PulsePoint Connect installation meets its design specification and the needs of your organization.

Test Suite
PulsePoint will provide both a browser-based tool and special app versions for end-to-end testing. Using these tools you will be able to verify that all aspects of the implementation are functioning as intended before public release.

At this step all functionality, including custom capabilities, are verified against scope of work and other specification documents.

Acceptance
Testing is complete when both PulsePoint and the agency are fully satisfied with the implementation results.

Road Map

Step 5:
Internal
Training and
Orientation

Soft Launch

You should view the soft launch as your final end-to-end validation before the public announcement event. In a soft launch the agency is accessible via the public mobile apps.

From a technical perspective the agency is live at this point. However, the soft launch provides a brief period (typically a few weeks) to train your internal staff and notify your stakeholders ahead of community outreach.

An effective soft launch helps ensure a well-supported and surprise-free public rollout.

Road Map

Step 6:
Announcing
PulsePoint To
Your Community

Public Launch

For the app to be successful in any agency it must be embraced by the community. Effective implementation requires a comprehensive community outreach strategy to be planned and executed.

Our implementation partner, Physio-Control, provides resources for this effort including a suite of professionally developed community launch materials customized for your agency. A typical launch event includes a wide variety of tools including press releases, possibly a press conference, and extensive use of agency web and social media resources.

Road Map

Step 7:
Promoting the
Initiative on an
Ongoing Basis

Program Integration
Awareness efforts related to the PulsePoint apps should be integrated within traditional CPR and AED training efforts and related community events. Such programs are most effective within the framework of a comprehensive, ongoing, and consistent outreach program.

PulsePoint AED
Crowdsourcing campaigns and contests using PulsePoint AED are effective method to build and improve the quality of the local registry while increasing community AED awareness and mindfulness. PulsePoint can provide all the logistical support necessary to run a successful event.

Technical Information

Streaming Radio
Channels

Streaming RadioThe Streaming Radio button (visible after pulling up the speaker grille) allows PulsePoint users to monitor live radio traffic to accompany the application’s incident list. When users navigate between agencies, the radio stream changes right along with the incident display to align with the agency selected. Including a streaming radio feed in your deployment will likely increase community interest and involvement which may ultimately result in better adoption rates and thus better patient outcomes.

Agencies implementing PulsePoint for their communities can include radio streaming with these three simple steps:

1. Plan which radio audio channels will be available on the app, e.g. one dispatch channel, two radio channels as a left/right stereo pair, or a multi-channel radio scanner feed.

2. Follow the detailed instructions below on how to set up and configure the internet streaming radio feed for your system.

3. Update your agency’s registration information on the PulsePoint portal with the URL for your internet radio stream.

Setting Up and Configuring Your Radio Feed

PulsePoint uses Broadcastify to stream agency radio channels within the app. Broadcastify is the largest broadcaster of live public safety audio feeds. There is no charge to broadcast an agency feed via Broadcastify. Each agency is responsible for originating and maintaining their own audio feed using the recommended hardware below or a compatible alternate configuration. An existing public stream for your agency may already be available in Broadcastify for use in the app (although an official feed in which you control the channel mix and audio quality is preferred). Simply browse Broadcastify audio feeds for your location to check availability.

Establishing a RadioReference.com Account

1. Begin by selecting the Live Audio menu link at RadioReference.com.

2. Your agency will be signing up to become an Official Feed.

3. Review the instructions on becoming a feed provider.

4. Register with a username, email address, and password for your agency.

5. After you have an account set up, login and fill out a Feed Broadcaster Application.

6. Once your RadioReference application is approved you will receive all the necessary information to configure your audio encoder and enable streaming radio in the app.

Updating Your Agency Registration Information

Once you have successfully set up and configured your streaming radio feed, the only remaining step is to add this information to your Agency Registration Information on the PulsePoint web site. You do this by logging on to your PulsePoint administration page (under the Developers menu on the PulsePoint home page) and scrolling down to the section titled “Include Optional Features.” In this section you enter the Direct Listen URL of your radio stream and check the box Streaming Radio Functionality (the Direct Listen URL is listed under the Technicals tab in your RadioReference Account). Once you save your changes, streaming radio will be automatically enabled for your user community. Enable Streaming Radio Functionality in the Agency Profile screen and enter your Radio Reference relay URL.

 

Recommended Hardware

This recommended hardware list and wiring diagram is provided for your reference.

Barix Instreamer Audio Encoder

PulsePoint recommends the use of the Barix Instreamer Audio Encoder to convert radio audio from a scanner, logging recorder, etc. into a high-quality MP3 stream for use in the app. The Instreamer must be installed in a location with power, internet and high quality radio audio sources nearby. We recommend that the Instreamer be connected to your internal LAN with a fixed IP address for ease of configuration and maintenance. Complete setup instructions can be found on the RadioReference Wiki.
Est. Cost $365

Behringer MX882 8-Channel Splitter/Mixer

The Behringer MX882 is compact signal distribution device that allows up to four radio channels to be combined (mixed) for a simplified user experience within the app. It also provides the ability to condition source audio and optimize levels.
Est. Cost $100

Barix Rack Mount

The Barix Rack Mount is an accessory that allows for the mounting of the Instreamer 100 and Behringer MX882 into a standard 19″ rack using two rack spaces.
Est. Cost $149

 

XRF-105 Audio Cable

This cable is used to connect the Behringer MX882 XLR outputs to the phono inputs of the Barix Instreamer 100.
Est. Cost $16 (Qty 2)

3-Pin Male XLR Connector

This demarcation point connector is used to terminate the agency audio channel cables at the Behringer MX882.
Est. Cost $15 (Qty 4)

Technical Information

In-App Agency
Photos

SRVFPD PhotosThe Agency Profile page contain photo albums that allow PulsePoint users to view incident, event, station, apparatus, and other photos that your agency chooses to share. While implementing the photo sharing capability is optional during implementation, display of organization photos may increase community awareness around the critical work performed by public safety agencies. Such knowledge may cultivate public support and increase civic engagement and program participation.

Agencies implementing PulsePoint for their communities can enable photo sharing in two simple steps:

  1. Follow the steps below to upload and configure your photos using the flickr photo sharing service.
  2. Update your agency’s registration information in the PulsePoint portal with the screen name of your agency’s flickr account.

 
Using flickr with PulsePoint

PulsePoint uses the flickr online photo storage and sharing service to manage the in-app photos.

  1. Establish an account for your agency at www.flickr.com.
  2. Upload your photos (images should be 300dpi for proper display in the app).
  3. Organize photos into albums (album names will appear as titles in the app).
  4. Make sure to set Photo Privacy to “Public”.