PulsePoint Respond

Incident Types

PulsePoint uses a standardized set of incident types normalized across all Public Safety Answering Points (PSAP) and Computer-aided Dispatch (CAD) system vendors.

If an incident type has a push notification available it is indicated by the associated app checkbox image below the description.

Not all agencies use every available PulsePoint type.

PulsePoint Landing Zone Incident Type Icon

Aid

Auto Aid
Auto aid is resource assistance that is dispatched across jurisdictional boundaries without request (i.e., automatically) according to a contractual agreement between the agencies. This is typically done to allow response from the closest station but may be done for a variety of reasons.

Auto/Mutual Aid Notification (VR)

Mutual Aid
Mutual aid is an agreement between agencies to help each other across jurisdictional boundaries upon request. The term mutual describes the reciprocal nature of the assistance. No agency can adequately staff on a daily basis for the largest possible incident or volume. Public safety organizations must rely on neighboring agencies to assist during large-scale incidents or periods of unusually high demand.

Auto/Mutual Aid Notification (VR)

Strike Team/Task Force
A strike team is a self-contained, self-supporting set of resources of the same type with a leader (e.g., five wildland engines and a chief officer). A task force is very similar but has a mix of resource types to accomplish a specific mission. Grouping resource in this fashion helps address “span of control” challenges on large scale events.

Auto/Mutual Aid Notification (VR)
PulsePoint Landing Zone Incident Type Icon

Aircraft

Aircraft Crash
Indicates that an aircraft may have crashed or there is a high probability that an aircraft will crash (e.g., faulty landing gear, no hydraulic pressure, engine failure).

Aircraft Emergency Notification

Aircraft Emergency
This is a broad category for a variety of aircraft emergencies both inflight and on the ground. Some agencies only use this type for all aircraft-related incidents.

Aircraft Emergency Notification

Aircraft Emergency Standby
Indicates that an inbound aircraft is reporting a defect and a difficult landing may be expected. Emergency crews have been dispatched to pre-position at the airport in anticipation of the landing.

Aircraft Emergency Notification

Landing Zone
Resources dispatched to prepare a safe helicopter landing area (e.g., secure the perimeter, notify the pilot of obstructions, provide lighting).

Aircraft Emergency Notification
PulsePoint Fire Alarm Incident Type Icon

Alarm

AED Alarm
An alarm indicating a monitored AED cabinet has been opened. Assuming the AED is being placed in service due to a cardiac emergency, agencies will typically dispatch a medical assignment in response to this alarm type.

Alarm
A general alarm type used when the specific alarm type is not specified or cannot be categorized further.

Carbon Monoxide
An alarm indicating the presence of carbon monoxide (CO) gas.

Fire Alarm
An alarm indicating fire conditions are present.

Manual Alarm
Manually actuated alarm (e.g., fire alarm box, manual pull station).

Smoke Detector
An alarm indicating smoke conditions are present.

Trouble Alarm
An alarm indicating an operational issue or failure (e.g., loss of power, loss of pressure).

Waterflow Alarm
An alarm indicating water flow in a building’s fire protection system such as an activated fire sprinkler head.

PulsePoint Flooding Incident Type Icon

Assist

Flooding
Flooding, emergency water removal/diversion.

Flooding Notification

Ladder Request
Request for fire department ladder assistance. This request is typically from another city department (e.g. police requesting access to rooftop to search for a subject).

Lift Assist
Uninjured, but requesting assistance due to limited mobility.

Police Assist
A law enforcement request for fire department assistance (e.g., ladder, tools, lighting).

Public Service
The incident type Public Service is typically used for lower priority routine calls. Use of this catch-all category varies between agencies but is commonly used for incidents such as a leaking hydrant, a low-hanging sign, or assistance with an appliance (e.g., pilot light, won’t turn off, making a funny sound). Even the classic “cat stuck in a tree” call would likely be coded as a Public Service type.

Sheared Hydrant
Close street valve to control water flowing from damaged fire hydrant.

Utility Emergency Notification
PulsePoint Explosion Incident Type Icon

Explosion

Explosion
Report of an explosion.

Pipeline Emergency
Pipeline incident (e.g., leak, fire, failure)

Utility Emergency Notification

Transformer Explosion
Report of an explosion involving an electrical transformer.

Utility Emergency Notification
PulsePoint Vegetation Fire Incident Type Icon

Fire

Appliance Fire
A fire reportedly contained to an appliance (e.g., oven, clothes dryer).

Chimney Fire
A fire reportedly contained to the inner surfaces of a chimney, flue, or stove pipe (typically combustion of residue deposits of soot or creosote).

Commercial Fire
Fire reported in a commercial building (e.g. office building, retail store, warehouse).

Structure Fire Notification

Confirmed Structure Fire
Fire in a building with confirmation of active fire by emergency personnel.

Confirmed Structure Fire Notification

Confirmed Vegetation Fire
Fire in an area of combustible vegetation with confirmation of active fire by emergency personnel.

Confirmed Vegetation Fire Notification

Controlled Burn/Prescribed Fire
A controlled or prescribed burn is a fire set intentionally for purposes of hazard reduction. Prescribed burning is conducted under tightly controlled conditions to reduce fuel buildup and decrease the likelihood of more serious fires.

Electrical Fire
Electrical fires are fires involving potentially energized electrical equipment.

Extinguished Fire
A fire reported to be extinguished. The fire department response is primarily to ensure that the fire is in fact completely controlled and that all risks of rekindle and extension have been mitigated.

Fire
A general incident type for reported fires with no additional detail.

Full Assignment
A full assignment incident type is simply a complement of apparatus dispatched together for more complex incidents (e.g. two engines, a truck and a battalion chief).

Illegal Fire
Typically open burning in violation of local regulations (e.g., burning household garbage).

Marine Fire
Fire onboard a boat, watercraft or other floating vessel. May include fires on piers or involving marina infrastructure.

Outside Fire
This is a broad category of typically smaller fires occurring outside (e.g, fence, tree, roadway divider strip, peat).

Pole Fire
A fire involving a utility pole, column or post used to support overhead power lines or other utilities such as cables, transformers, street lights and related equipment.

Utility Emergency Notification

Refuse/Garbage Fire
A fire involving discarded material typically a commercial dumpster, trash receptacle or pile.

Residential Fire
Fire reported in a residential building (e.g., single family dwelling, apartment, condominium).

Structure Fire Notification

Structure Fire
Fire reported in a building.

Structure Fire Notification

Vegetation Fire
Fire in an area of combustible vegetation. Also commonly referred to as brush fire, wildland fire, or grass fire.

Vegetation Fire Notification

Vehicle Fire
A fire involving a motor vehicle. Also commonly referred to as car fire or auto fire.

Traffic Collision or Vehicle Fire Notification

Working Commercial Fire
Fire in a commercial building with confirmation of active fire by emergency personnel.

Confirmed Structure Fire Notification

Working Residential Fire
Fire in a residential building with confirmation of active fire by emergency personnel.

Confirmed Structure Fire Notification
PulsePoint Electrical Emergency Incident Type Icon

Hazard

Bomb Threat
A staged response to a threat to detonate an explosive device whether or not such a device is known to exist.

Electrical Emergency
Incidents involving electricity, electrical hazards, appliances, and power sources.

Utility Emergency Notification

Emergency
A generic incident type for potential emergency conditions.

Emergency Response
A generic incident type for emergencies with no additional detail (e.g. “still alarm”, “station walk-in”).

Gas Leak
Report of escaping gas or other signs of a leak.

Utility Emergency Notification

Hazardous Condition
The incident type Hazardous Condition is somewhat a catch-all category. Uses vary between agencies but is commonly used for incidents such as a small fuel leak or a weakened building or structural component. Even a “snake in the house” call could be coded as a Hazardous Condition type.

Hazmat Response
Incidents involving the release or potential release of chemical, biological or radiological materials including spills, leaks, hazardous waste dumping/abandonment, and industrial accidents.

Hazardous Materials Response Notification

Tree Down
Response to a fallen tree, typically into a structure or across a roadway creating a hazard or secondary problem.

Water Emergency
Response to a significant water problem (e.g., leak, broken pipe, potential flooding, contamination risk).

Utility Emergency Notification
PulsePoint Fire Investigation Incident Type Icon

Investigation

Arson Investigation
Investigation to determine if the cause of a fire was accidental or deliberate.

Hazmat Investigation
Investigative response to an incident potentially involving hazardous materials (e.g., abandoned drum, chemical odors, leaking fluid).

Investigation
A general type for incidents of an investigatory nature.

Odor Investigation
Investigation to determine the source or cause of an odor.

Smoke Investigation
Investigation to determine the origin of smoke seen or smelled.

PulsePoint Vehicle Lockout Incident Type Icon

Lockout

Commercial Lockout
Response to gain entry to a locked commercial space, typically when there is an immediate secondary risk associated with not gaining immediate access.

Lockout
Response to gain entry to a locked space, typically when there is an immediate secondary risk associated with not gaining immediate access.

Residential Lockout
Response to gain access to a locked home or interior room, typically when there is an immediate secondary risk such as a young child inside or a potential for a fire (e.g. unattended cooking).

Vehicle Lockout
Response to gain access to a locked vehicle, typically when there is an immediate secondary risk such as a young child or pet inside.

PulsePoint Medical Emergency Incident Type Icon

Medical

CPR Needed
CPR-needed alerts are sent for cardiac arrest events that occur in public locations. These alerts are only sent to those in the immediate vicinity (e.g. floor above, business next door) and likely to arrive before emergency responders.

CPR-needed Notification

Interfacility Transfer
Transport response to move critically ill or injured patients between hospitals or other healthcare facilities.

Medical Emergency
Essentially all incidents of a medical nature are displayed in PulsePoint as a generic medical emergency.

Multi Casualty
A multi casualty incident (often shortened to MCI) and sometimes called a mass casualty incident is any incident with significant casualties (e.g. multiple vehicle accident, train derailment).

MCI Notification (VR)
PulsePoint Tornado Warning Incident Type Icon

Natural

Earthquake
An advised event when an earthquake has occurred in the region.

Natural Disaster Notification

Flood Warning
An advised event when the hazardous weather event is imminent, expected, or occurring.

Natural Disaster Notification

Tornado Warning
An advised event when the hazardous weather event is imminent, expected, or occurring.

Natural Disaster Notification

Tsunami Warning
An advised event when a tsunami with the potential to generate widespread inundation is imminent, expected, or occurring.

Natural Disaster Notification
PulsePoint Fire Watch Incident Type Icon

Other

Community Activity
Resources assigned to community events such as races, street fairs, etc.

Fire Watch
Resources assigned to the scene after a large fire to stand watch for an extended period of time to reduce the possibility of a rekindle and address other hazards that may arise.

Notification
The notification incident type is used for information/advisory messages. For example, this incident type might be used to advise crews of a fire alarm system being temporarily out of service for maintenance or for a road closure or detour.

Standby
Staged resources pre-positioned or assigned to specific events or details to improve response times.

Test
A general incident type for various dispatch system initiated tests.

Training
Resources assigned to training activities.

PulsePoint Water Rescue Incident Type Icon

Rescue

Animal Rescue
Response to an animal trapped, entangled or otherwise imperiled.

Rescue Notification

Cliff Rescue
Rescue operations using rope, rigging systems and other life safety equipment to perform work a cliffside location.

Rescue Notification

Confined Space
Rescue operations to locate, treat and remove victims trapped inside a confined space or beneath collapse debris.

Rescue Notification

Elevator Rescue
Rescue operations to access the occupants of a stalled elevator.

Rescue Notification

Rescue
A general incident type for various search and rescue operations.

Rescue Notification

Rope Rescue
Rescue operations using rope, rigging systems and other life safety equipment to perform work at height.

Rescue Notification

Technical Rescue
Rescue operations using rope, rigging systems and other life safety equipment to perform work at height.

Technical Rescue Notification

Trench Rescue
Rescue operations involving shoring and removing victims from a collapsed underground excavation.

Rescue Notification

Urban Search and Rescue
Special operations involving USAR resources.

Rescue Notification

Vessel Sinking
Response to a report of a sinking vessel. 

Rescue Notification

Water Rescue
A general incident type for a wide variety of water rescue emergency situations.

Water Rescue Notification
PulsePoint Traffic Collision Incident Type Icon

Vehicle

Expanded Traffic Collision
Expanded Traffic Collisions typically have a higher probably for serious injuries, more patients, or complex rescues. They may involve higher speeds (freeway vs. surface roads), reports of multiple vehicles or patients, patients trapped needing extrication, a vehicle overturned or off the roadway, etc. Response assignments are typically larger (more units and personnel) and may include specialized apparatus and equipment.

Expanded Traffic Collision Notification

Railroad/Train Emergency
A general incident type for incidents involving trains (e.g. fire, derailment).

Expanded Traffic Collision Notification

Traffic Collision
Response to a vehicle that has collided with another vehicle, pedestrian, animal, road debris, or other stationary object.

Traffic Collision or Vehicle Fire Notification

Traffic Collision Involving Structure
Response to a vehicle that has collided with a building.

Expanded Traffic Collision Notification

Traffic Collision Involving Train
Response to a train that has collided with a vehicle, pedestrian, or other object.

Expanded Traffic Collision Notification
PulsePoint Wires Arcing Incident Type Icon

Wires

Wires Arcing
Response to a report of utility power lines arcing.

Utility Emergency Notification

Wires Down
Response to downed utility power lines.

Utility Emergency Notification