Community

Enabling Citizen
Superheroes

There’s power in your community—bystanders ready to help save more lives from sudden cardiac arrest. But how can you seize that potential and activate your citizens to change patient outcomes? The answer is PulsePoint.

Where adopted, PulsePoint Respond empowers everyday citizens to provide life‐saving assistance to victims of sudden cardiac arrest.

App users who have indicated they are trained in cardiopulmonary resuscitation (CPR) and willing to assist in case of an emergency can be notified if someone nearby is having a cardiac emergency and may require CPR.

If the cardiac emergency is in a public place, the location-aware application will alert users in the vicinity of the need for CPR simultaneous with the dispatch of advanced medical care. The application also directs these potential rescuers to the exact location of the closest Automated External Defibrillator (AED).

Community

Civic Engagement

THE CHAIN OF SURVIVAL IS ONLY AS STRONG AS WE MAKE IT
Create a culture of action in your community.

A CALL TO ACTION
Sudden cardiac arrest can happen to anyone, at any time, but PulsePoint Respond empowers CPR-trained citizens to help improve patient outcomes and save lives by reducing collapse-to-CPR and collapse-to-defibrillation times. And when citizens are more aware of and engaged with the health of their community, they become better partners with your agency—and a stronger link in your response efforts.

PROXIMITY TO VICTIM
For extremely time sensitive emergencies like cardiac arrest, notifying “first-first responders” that are in the immediate vicinity of an event, simultaneously with the conventional Fire/EMS response, offers the potential to improve outcomes. By expanding situational awareness beyond the purview of a traditional witnessed arrest radius, the opportunity to instantly draw skilled individuals, including off-duty health care professionals, grows, enabling critical life sustaining BLS interventions to begin sooner and more often, and potentially of higher quality.

See what happens when a mobile device receives a PulsePoint CPR-needed notification.

Community

Informed Communities

INFORM AND ENGAGE YOUR COMMUNITY
Create a lifesaving partnership.

COLLABORATIVE ENDEAVOR
PulsePoint allows you to keep your community informed of emergency activity in real time. The citizens you protect will use this information on a daily basis to know when there is an accident on their commute, or if that smoke they smell is an approaching wildfire. They’ll share the routine usefulness of the app with neighbors, family and friends – and in turn they’ll help you build and sustain an engaged and reliable network of CPR-trained individuals.

TIME TO REACT
In addition to nearby “CPR-needed” notifications, your users can choose to be notified of significant events that may impact their family. These informational notifications provide an early and automatic heads-up to local threats such as wildland fires, flooding and utility emergencies. Improving situational awareness with PulsePoint can help build safer, stronger, and more resilient communities.

Professional

Verified Responder

THE PROFESSIONAL VERSION OF PULSEPOINT RESPOND
Built to do more. Both on-duty and off.

OFF-DUTY RESPONSE
Verified responders are notified of all nearby cardiac arrests, including those in private residences (and typically within a larger activation radius). With nearly 70% of cardiac arrest occurring in the home this difference is significant.

ALL INCIDENTS
Typically calls of a dangerous or sensitive nature are suppressed in the community version. Whether a police assist, overdose, or bomb threat, verified responders see all incident types. Additional call detail is also provided in supported environments.

COMPLETE ADDRESSES
Verified responders are provided the exact location of every incident in the jurisdiction, including the residential common place name when available.

ROUTING
Turn-by-turn spoken directions to every incident, including real-time traffic conditions, indoor maps, satellite imagery, and navigation beyond jurisdictional boundaries.

ADDITIONAL NOTIFICATION OPTIONS
Verified responders are provided a broader range of notification options including incident types with large-scale potential such as Multi-Casualty (MCI) and Automatic/Mutual Aid.

LOCAL CONTROL
Agencies manage enrollment in the Verified Responder program by explicitly inviting employees to participate. Verified responders can be equipped with an AED, PPE, portable radio, or any other equipment deemed valuable for off-duty response.

View the IAFC position paper on Verified Responder or download a brochure.

Professional

PulsePoint Web


In addition to Android and iOS, PulsePoint offers a web client that allows you to view the same data that appears in the PulsePoint Respond app on any desktop or tablet. To begin, simply enter web.pulsepoint.org in your browser.

INTER-AGENCY VISIBILITY
With PulsePoint Web, incidents from all followed agencies are shown together in a single consolidated view. It takes just minutes to establish a regional configuration that spans jurisdictional boundaries for improved inter-agency awareness during routine operations, large-scale incidents, and EOC activities.

SELECTABLE INCIDENT TYPES
Choose to display all incident types or only specific types. Selections persist across tabs allowing you to create dynamic configurations best suited to your current needs.

CONTINUOUSLY UPDATED
PulsePoint Web receives event-driven updates in the background freeing you from any manual refresh actions.

MORE POWER TO YOU
That’s the basics, but spend some time exploring. You’ll find many additional features like real-time traffic, satellite imagery, streaming radio and AED locations.

Professional

FirstNet

WE’RE BUILDING WITH FIRSTNET IN MIND
FirstNet is a nationwide high-speed wireless broadband network designed exclusively for public safety use.

DEDICATED NETWORK
The dedicated network offers a unique opportunity to build powerful new capabilities into PulsePoint Respond that specifically target the distinct needs of professional users.

SIMPLIFIED CREDENTIAL MANAGEMENT
Network-based identity management will allow Primary Subscribers to access professional level app capabilities without the agency overhead associated with managing individual user access at the local level.

Professional

NFORS Interface

SEAMLESSLY INTERFACE TO NFORS
Fire service analytics without the wait.

PulsePoint connected agencies can choose to have their incident data automatically shared with the National Fire Operations Reporting System eliminating the need for a separate CAD/RMS interface.

STREAMLINED DEPLOYMENT

  • Begin using NFORS almost immediately
  • Avoid administrative and technical hurdles common with new dispatch system integrations
  • Reduce potential expenses by significantly simplifying project scope

Download our NFORS Interface brochure.

At a Glance

Whose Life Will You
Save Today?

  • The PulsePoint mobile app alerts CPR-trained bystanders to someone nearby having a sudden cardiac arrest that may require CPR.
  • The app is activated by the local public safety communications center simultaneous with the dispatch of local fire and EMS resources.
  • The purpose of the app is to increase the survival rates of cardiac arrest victims by:
    1. Reducing collapse-to-CPR times by increasing citizen awareness of cardiac events beyond a traditional “witnessed” area.
    2. Reducing collapse-to-defibrillation times by increasing awareness of public access defibrillator (AED) locations through real-time mapping of nearby devices.
  • The app is only activated if the event is occurring in a public place (the app is not activated for residential addresses).
  • In addition to the life-saving CPR/AED functionality, the app provides a virtual window into fire and EMS activity in the community, offering a unique opportunity for civic engagement and transparency.
  • Since the app requires a connection to the local public safety communications center, it is only available where adopted and implemented by the local Fire/EMS agency.
  • Development and support for the application is provided by the PulsePoint Foundation, a nonprofit organization established to guide, enhance and expand the reach of the app.
At a Glance

Why Improving
Bystander CPR
Rates is Critical

  • Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, accounting for an estimated 325,000 deaths each year (SCA kills nearly 1,000 people a day or one person every two minutes).
  • Survival rates nationally for SCA are less than 8%.
  • Delivery of CPR is life-saving first aid, and can sustain life until paramedics arrive by helping to maintain vital blood flow to the heart and brain.
  • Only about a third of SCA victims receive bystander CPR.
  • Without oxygen-rich blood, permanent brain damage or death can occur in less than 8 minutes. After 10 minutes there is little chance of successful resuscitation. Even in modern urban settings the response times for professional rescuers commonly approach these time frames.
  • The American Heart Association estimates that effective bystander CPR, provided immediately after sudden cardiac arrest, can double or triple a person’s chance of survival.
  • SCA can happen to anyone at any time. Many victims appear healthy with no known heart disease or other risk factors.
  • In April 2008, the American Heart Association revised its recommendations and encouraged lay bystanders to use compression-only CPR as an alternative to the combined rescue breathing and chest compression method. It is believed that this change will significantly increase the willingness of bystanders to perform CPR.
  • Sudden Cardiac Arrest is not the same as a heart attack. A heart attack occurs when blood vessels in the heart get clogged, preventing blood flow to sections of heart muscle. A heart attack, however, can lead to SCA by triggering an abnormal heart rhythm. SCA may be compared to an electrical problem in the heart, in contrast to a heart attack, which is more of a plumbing problem.
  • Fifty-seven percent of adults in the U.S. say they have undergone training in cardiopulmonary resuscitation (CPR), most often due to work or school requirements. Most say they would be willing to use CPR to help a stranger. Most say they would be willing to use an automated external defibrillator (AED). Eleven percent say they have used CPR in an actual emergency.
FAQS

Frequently Asked
Questions

How does the App Work?

The application has three primary components – the PulsePoint Respond mobile app, the PulsePoint (SaaS) cloud service resource, and PulsePoint Connect.

One version of the PulsePoint Respond app (on each platform) support all agencies.

The PulsePoint cloud service resource (Amazon EC2-VPC) manages all communications between individual personal mobile devices and the real-time incident data of PulsePoint-connected agencies.

Emergency Communication Centers (ECC) communicate with the PulsePoint cloud service through the PulsePoint Connect application. PulsePoint Connect runs within the local ECC and delivers select dispatch system data to the PulsePoint cloud service. The service utilizes encrypted communication and secure identification (HTTPS with TLS) within a highly reliable multi-region environment.

The PulsePoint Respond app, cloud service, and Connect product are all provided and maintained by the PulsePoint Foundation.

PulsePoint AED
Also available is PulsePoint AED, a free companion app for strengthening the chain of survival for cardiac arrest victims. Members of the community download PulsePoint AED and use it to report and confirm AED locations. They simply describe a new location, snap a picture, and the information is stored for local authorities to verify. After that, the AED location data is made available to anyone using PulsePoint Respond.

PulsePoint Registry provides complete control over the community’s Public Access Defibrillation (PAD) program. Tightly integrated with both PulsePoint Respond and PulsePoint AED, PulsePoint Registry provides a simple workflow to manage critical registry tasks.

PulsePoint Registry also provides the capability to integrate all collected community AED information directly into the dispatch system map—on existing console monitors.

The foundation provides PulsePoint Registry free of charge to connected agencies.

How do I deploy the app in my community?

PulsePoint implementations are typically championed and led by local Fire/EMS agencies. If you are with a public safety agency we are well equipped to assist you through the process. Simply reach out to us at info@pulsepoint.org to get your community PulsePoint connected.

We also receive many inquiries directly from individuals interested in having PulsePoint available in their community. While it is the mission of our foundation to provide seamless PulsePoint coverage across the globe, this will obviously take time. PulsePoint must be integrated into the local emergency call center so that we can access incident data in real time.

Although we are working hard to make public safety agencies aware of PulsePoint, you can definitely help by expressing interest to your local fire chief, EMS official, and elected officials such as your mayor, council member or supervisor. A simple note, phone call or public meeting comment would ensure that they are aware of PulsePoint. Expressing your personal willingness to participate in improving local cardiac arrest survival rates through CPR and AED use would likely be well received and go a long way to help move things up in priority. We have found that City Hall does listen and is quite willing to bring PulsePoint to the community.

Download our factsheet or a sample advocacy letter in Word, PDF or text format.

We are adding PulsePoint-connected communities on an almost daily basis and look forward to adding your community in the very near future.

What are the costs involved in implementing the app?

The costs associated with implementing PulsePoint vary depending on agency size and dispatch environment. See Pricing on the Implementation page for a complete cost breakdown.

Does the app raise any HIPAA or other privacy concerns?

The Health Insurance Portability and Accountability Act (HIPAA) protects the privacy of individually identifiable health information. On a ‘CPR Needed’ notification, the app reports only an address (in a public place) and a business name, if available. Individually identifiable health information, such as name, birth date, or Social Security Number are not reported or known to the PulsePoint application. In addition, PulsePoint has retained Page, Wolfberg & Wirth, LLC to assist agencies understand legal issues related to the implementation of PulsePoint. PWW is well respected EMS law firm specializing in dispatch liability and HIPAA issues.

The PulsePoint app is a Location-Based Service (LBS) with the ability to make use of the geographical position of your mobile device. The LBS capabilities of the app allow you to see your current location relative to the incidents occurring around you. This is an optional feature that is not enabled by default – you must specially opt-in to utilize this functionality. In addition, if you opt-in to the CPR/AED notification, the PulsePoint server will store your current location for immediate reference during an emergency where you may be nearby. In this case, only the current location of your device is stored (no movement history is maintained) and your identity is never known to the PulsePoint application.

How do you know if people subscribing to the CPR/AED notification are really trained and qualified?

CPR today is very easy to perform and can be learned quickly in informal settings such as community street fairs, group training sessions, take-home DVD-based courses, or even by watching brief online videos. These types of training environments do not provide certificates of other forms of skill documentation. Automated External Defibrillators (AEDs) actually require no training to use. Therefore, there is no reason or even ability to verify that someone volunteering to help others with CPR or an AED has been formally trained. Learn how you can help save a life in this one-minute American Heart Association video showing Hands-Only CPR in action.

What does a CPR notification look and sound like?

A CPR notification arrives as a normal push notification. This notification will be accompanied by a distinctive alert tone. Opening the notification will load the PulsePoint app. The screen will display your current location, the general reported location of the cardiac arrest victim, and any nearby Automated External Defibrillators (AEDs). To receive a CPR Needed activation you must have the CPR notification type selected in the Settings Menu and you must be in the immediate vicinity of a reported cardiac arrest. Notification radiuses vary by jurisdiction.

Is there a risk that the app will draw too many bystanders to the emergency medical scene?

Only about a third of Sudden Cardiac Arrest victims receive bystander CPR, and public access Automated External Defibrillators (AEDs) are used less than 3% of the time when needed and available. The current situation is far too few bystander rescuers – not too many. The goal of the app is to engage additional bystanders in these lifesaving acts. If this situation was to truly materialize in the future it would be a major success and the radius of the notification could be reduced.

How do you prevent someone from using the CPR/AED notification to steal from or otherwise take advantage of a cardiac arrest victim?

For the app to be activated someone must first call the local emergency number (such as 911) to begin a normal public safety response. This means that the victim is likely not alone when the CPR/AED notifications are made. In addition, the app is only activated for incidents occurring in public places (not at someone’s home for example) furthering the likelihood that others will be present. Also, since the app is only activated on devices in the immediate vicinity of the victim, a “Bad Samaritan” would have little opportunity to be in the right place at the right time.

How big is the notification radius for CPR/AED events?

The app aims to notify those essentially within walking distance of the event location. However, this distance is configurable on an agency by agency basis. Higher population densities usually warrant a smaller notification radius. Likewise, a rural area with longer local government response times may choose to notify over a broader area.

Can I be successfully sued if I voluntarily help a victim in distress?

The purpose of the Good Samaritan Law is to protect individuals that assist a victim during a medical emergency. Most Good Samaritan laws are created specifically for the general public. The law assumes that there is no medically trained person available to assist the victim. Since the Good Samaritan typically does not have medical training, the law protects him or her from being liable from injury or death caused to the victim during a medical emergency. A general layperson is protected under the Good Samaritan laws as long as he or she has good intentions to aid the victim to the best of his or her ability during a medical emergency. Since each state law has specific guidelines, and this text does not provide a worldwide view of this matter, you should familiarize yourself with the laws or acts applicable to you. A typical example of the wording appears below.

“…a person, who, in good faith, lends emergency care or assistance without compensation at the place of an emergency or accident, and who was acting as a reasonable and prudent person would have acted under the circumstances present at the scene at the time the services were rendered, shall not be liable for any civil damages for acts or omissions performed in good faith.”

Could the app make a CPR/AED notification when CPR isn’t needed?

With dispatchers making rapid over-the-telephone assessments of patients based on the observations of untrained callers, an incorrect determination can be made. For example, such a situation could occur with someone who has just had a grand mal seizure, passed out from too much alcohol, or has a very high blood sugar. However, if you tried to do CPR on such an individual he or she would probably moan and possibly even try to push you away. Also, an AED would not deliver a shock to a person in any condition where an effective heartbeat was present.

Can PulsePoint be used for CPR-needed notifications only?

No, this is not a supported configuration.

Although PulsePoint is commonly thought of as the “CPR app,” its importance and utility to the community goes much deeper. PulsePoint keeps your community informed of emergency activity in real time. Residents use this information on a daily basis to know when there is an accident on their commute, or if the smoke they smell is an approaching wildfire. They’ll share the routine usefulness of the app with neighbors, family and friends – and in turn they’ll help build and sustain an engaged and reliable network of CPR-trained individuals. This combination is crucial to achieving broad community adoption and sustaining a lifesaving program.

PROXIMITY TO VICTIM
Achieving the goal of PulsePoint responders routinely beginning CPR and retrieving a nearby AED prior to the arrival of advanced care requires a significant number of local app users. Communities with a high density of app users greatly improve the odds of having at least one responder within the cardiac arrest activation radius. An app experience that provides daily value to the user is the most important factor in achieving meaningful engagement rates.

CONSISTENT END USER EXPERIENCE
We encourage you to download PulsePoint Respond, follow a few neighboring agencies, and test drive the app as it was designed to be used. You’ll quickly notice that all PulsePoint-connected communities look very similar. That’s because PulsePoint is built and deployed in the cloud, on a single codeline, with every agency in the network on the same version. This allows us to implement and support broadly and inexpensively but also limits our ability to customize for an individual agency.

USER ENGAGEMENT AND RETENTION
PulsePoint Respond configured to only present nearby CPR-needed events in public places would display a blank screen essentially 100% of the time. Our experience with early deployments of this nature was poor on many fronts – most importantly extremely low user engagement and retention, and steadily declining activations due to a diminishing number of available responders. This also created support issues with users not confident that the system was even working.

USER EXPECTATIONS
Our in-app settings and options, marketing materials, user guides and videos, website, app store descriptions, etc. all assume a typical deployment. Nothing would appear or work as described and presented. When the foundation announces new features, they wouldn’t be available in your community – frustrating users on every update cycle.

Real time incident information provides users with confidence that the app is reliably connected to the local dispatch system. It also provides dependable monitoring of the local interface as failures and anomalies are quickly noticed and reported.

TECHNICAL CHALLENGES
Apps that are never brought to the foreground are difficult to keep running properly as battery-efficient mobile device operating systems equate infrequent use to little importance to the user. Foreground usage is fundamental to maintaining access to key resources such as location services. Despite the sea of choice for mobile apps, in real life people tend to reinstall and continue use of only a few that provide them daily utility.

RETURN ON INVESTMENT
The mission of the non-profit PulsePoint Foundation is to help communities improve bystander CPR engagement and public AED use through the use of an innovative mobile app. However, without a sufficiently large number of app users, the value of PulsePoint is limited and likely not a good use of funds and resources. We are confident that the funds allocated for a “CPR-needed only” deployment of PulsePoint would have more impact if directed toward traditional citizen CPR training and public AED programs. Agencies are welcome to use PulsePoint AED and its associated registry and interfaces in conjunction with these initiatives indefinitely and at no cost.

Learn more here.

How does PulsePoint determine if a location is Public?

Typically PulsePoint queries public data sources such as the Residential/Commercial Indicator (RDI) from the USPS (PulsePoint uses the USPS address validation API from SmartyStreets) along with other sources such as the Google Places API to make this determination.

Where does the radio channel audio in the app originate from?

Each agency supplies their own audio feed for use in the app (or can choose to use an existing public feed if available). Originating an official agency feed requires about $700 in hardware and a free account on RadioReference.com. See complete setup instructions on our Streaming Radio Channel page. Streaming radio feeds are optional.

How do we get our incident pictures to appear on the Photos tab?

The profile page allows PulsePoint agencies to easily display incident, event, station, apparatus, and other photo albums from within the app. See complete setup instructions on our In-App Agency Photos page. Including photos on the profile page is optional.

How is the PulsePoint Foundation funded?

The PulsePoint Foundation is a 501(c)(3) nonprofit organization funded through a combination of license fees paid by adopting agencies and donations from private individuals and charitable foundations. Key sponsors include Workday, The Wireless Foundation, and El Camino Hospital. Learn more about the foundation.

Testimonials

Take Their
Word For It

"Your app gave my one-month-old son another fighting chance at life. Your app gives me faith in humanity by exposing the heroes amongst us who don’t hesitate to commit great selfless acts."

MICHAEL GARRISON | FATHER

"The PulsePoint app saved my life."

DREW BASSE | TRUCK DRIVER

“The chances of professional rescuers being able to respond to a scene in less than four minutes are unrealistic.”

NANCY CAPELLE | SCA SURVIVOR

“Truly a revolutionary app. An incredible idea. An amazing idea. Perhaps the best startup idea I have heard all year.”

JASON CALACANIS | THIS WEEK IN STARTUPS

"Pretty sure this is the single coolest app I have ever seen."

MACK FLAVELLE | TAPSTREAM

"One of the most innovative and compelling apps I have ever seen."

ROD SINKS | MAYOR OF CUPERTINO

"Lots of tech companies say they will change the world but I guarantee you this one really has."

SCOTT MCGREW | NBC UNIVERSAL

“This is one piece of a menu of options that is going to improve response times.”

RALPH TERRAZAS | FIRE CHIEF, LAFD

“The future is already here. It’s just not evenly distributed.”

BRAD KREIT | INSTITUTE FOR THE FUTURE

"An unbelievable story out of Spokane, Washington is showing us just how amazing new technology can be when used for good."

MATT JOHNSON | BUSINESS INSIDER

“The greater the number of participants, the greater the chance that you or a loved one might be saved one day. I'm living proof that it's possible to be brought back from the dead.”

STEVE LOPEZ | LA TIMES

“San Diego is again on health care’s leading edge by adopting this technology. It is going to allow us as citizens to help one another in previously unimaginable ways. Get trained, download this tool and use it.”

KEVIN FAULCONER | MAYOR OF SAN DIEGO