Responder Types and Features
PulsePoint Respond offers three responder types—Public CPR Responder, Registered CPR Responder, and Professional Responder. Deploying a combination of these responder types can maximize PulsePoint's community impact. The three responder types are detailed below, followed by a feature matrix to help illustrate the differences.
Public CPR Responder
Public CPR Responders are typically community members trained in CPR and automated external defibrillator (AED) use and willing to assist if an incident occurs near them. These community first responders are only notified of nearby cardiac arrest events occurring in public places. To promote daily app usefulness and encourage program participation, these users are shown a filtered list of emergencies occurring in the community and offered notifications of public interest events such as traffic collisions and wildland fires.
Registered CPR Responder
Registered CPR Responders are agency-invited members of the community with medical or rescue training, such as public safety retirees, CERT members, medical professionals, and residential security staff or residents with special neighborhood responsibilities. These community responders are alerted to all nearby cardiac arrest events, including private residences. With nearly 70% of cardiac arrest events occurring in the home, this difference is significant. Like Public CPR Responders, these users are shown a filtered list of emergencies occurring in the community.
Professional Responders are active public safety employees, typically firefighters, paramedics, and law enforcement officers assigned Professional Responder status by their organization. Typically these employees respond and care for patients in residential settings while on duty. To encourage adoption, professional users are provided with specialized app capabilities for on-duty use. When off-duty, Professional Responders are alerted to all nearby cardiac arrest events in the jurisdiction.
App Features by Responder Type
|Public CPR Responder||Registered CPR Responder||Professional Responder|
|Nearby CPR-needed alerts||Public locations||All locations||All locations|
|Public interest alerts||Yes||Yes||Yes|
|Expanded incident details||No||No||Yes|
|Instant navigation||Non-medical incidents||Non-medical incidents||All incidents|
|Destination View||CPR-needed||CPR-needed||All incidents|
|Assignment-based dispatch notifications||No||No||Yes|
|AED map layer||Yes||Yes||Yes|
|Station map layer||Yes||Yes||Yes|
|Hydrant map layer||No||No||Yes|
|Preplan map layer||No||No||Yes|
|Digital ID badge||No||No||Yes|
|AEDs and colocated resources||Recommend/comment||Approve/manage||Approve/manage|
The legacy (public only) version of PulsePoint Respond does not include Registered CPR Responder and Professional Responder user types. Contact us for migration information.
PUBLIC CPR RESPONDER
Public CPR Responders attest to CPR/AED training and self-manage enrollment within the app. This responder type requires no agency involvement other than encouraging participation and promoting program goals during community outreach opportunities. Public CPR Responders typically represent the greatest number of eligible responders in a community.
REGISTERED CPR RESPONDER
Registered CPR Responders are securely managed directly by the agency through the PulsePoint administrative console.
Professional Responders (typically agency employees) are securely managed directly by the agency through the PulsePoint administrative console.
Nearby CPR-needed alerts
MOST CARDIAC ARREST EVENTS OCCUR IN THE HOME
Registered CPR Responders and Professional Responders receive nearby CPR-needed alerts for all locations, including private residences.
66,500 CARDIAC ARRESTS OCCURRED IN PUBLIC SETTINGS LAST YEAR (US)
Public CPR Responders receive nearby CPR-needed alerts where people gather, such as stores, gyms, restaurants and places of worship.
|Public locations||All locations||All locations|
Registered CPR Responder / Professional Responder
Public CPR Responder
Public interest alerts
Improving situational awareness with PulsePoint can help build safer, stronger, and more resilient communities.
Public interest alerts allow all user levels to stay mindful of important incident activity that may be impactful. These informational notifications provide an early and automatic heads-up to local threats such as wildland fires, flooding and utility emergencies. Making the public aware of risks and helping them be prepared is an essential component of community risk reduction.
DAILY USEFULNESS IS KEY TO ENGAGEMENT
Users share the daily usefulness of PulsePoint with neighbors, family, and friends, and in turn, they help build and sustain a dynamic and reliable network of CPR-trained individuals.
THE VIEW UNFILTERED
Professional Responders are shown a traditional MDT/MDC-level display that includes all active and recent incidents, assigned resources/statuses, native call type descriptions, and complete address information.
Other user types see a filtered list of incidents with redacted details and location information for medical incidents. Agencies may choose to exclude medical incident types.
Public CPR Responder / Registered CPR Responder
Expanded incident details
KNOW THE WHOLE STORY
From a tap on the incident list, Professional Responders are provided additional details to improve their response capabilities and effectiveness. Available information varies between dispatch environments, but common data points include common place names, cross streets, radio channels, and incident narratives.
TURN TRAVEL TIME INTO STRATEGY TIME
The map thumbnail at the top of the details page opens to a full-screen, single-incident response map. This map displays map layers such as hydrants and preplans, real-time traffic conditions, and additional response aids such as destination view imagery. Since PulsePoint is an app, every crew member has access to this information—not just one seat.
TURN-BY-TURN DIRECTIONS WITH LIVE TRAFFIC CONDITIONS
Professional Responders can receive immediate turn-by-turn driving directions to any incident by tapping the navigate icon on the incident detail thumbnail map. Other user types are not provided this functionality/icon on medical incident types.
GO THERE BEFORE YOU GET THERE
With Destination View professional users can view street-level imagery of where they're going before they arrive. Tap the Destination View thumbnail to view an interactive 360° daytime panorama of the destination address. The imagery can be panned, zoomed, and tilted to determine business or structure type, evaluate exposures, sight utility lines, identify access challenges and generally improve situational awareness while traveling to the scene.
On iOS, Destination View is based on Apple Look Around and is only available in select cities, but the list continues to grow. We use Street View for this functionality on Android.
Assignment-based dispatch notifications
NOTIFICATIONS FOR EVERY INCIDENT
Unit/Group Notifications allow Professional Responders to receive dispatch notifications for all incidents based on assignment, such as station or apparatus (e.g., notify me of all incidents for Engine 35).
Agencies can define their notification groups to best meet organizational needs. View the adjacent images for common examples, including notifications by role, unit, or group of units.
San Ramon Valley (CA)
Rogers FD (AR)
UC Davis FD (CA)
Saratoga County (NY)
AED map layer
PROMOTE AND BUILD YOUR COMMUNITY REGISTRY
All user levels can view the AED map layer. Tapping an AED icon displays additional details including business/location name, AED location description, business open/closed status, and a contextual image of the AED, if available.
Station map layer
PUBLIC-FACING FACILITY LOCATIONS AND DETAILS
All user levels can view the station map layer. Tapping a station icon displays additional agency-provided facility details such as address, assigned apparatus, and images.
Hydrant map layer
SECURE A SUPPLY
Firefighters can easily display the fire hydrant map layer when responding to incidents that may require a hydrant. Icon colors can be used to indicate expected hydrant performance or to meet other local standards. Tapping a hydrant icon displays additional hydrant characteristics, such as flow and outlet configuration, if available.
Preplan map layer
KNOW THE PLAN
The preplan map layer allows agencies to make existing preplan information effortlessly available to responding personnel. Simply display the preplan layer when access to plan documents may be needed.
Purple preplan icons indicate the presence of a plan. Tap the icon to display the plan.
INSIGHT THAT ONLY CAD NOTES CAN PROVIDE
The event chronology provides valuable, real-time information that is often unavailable to responding personnel. Incident narratives provide unique insight into a progressing event that, when shared, can help provide a common operating picture and improve situational awareness.
The narrative timeline appears on the incident detail page. It includes all entries from event creation through final disposition and is continually updated in real time.
Digital ID badge
Professional Responders can present a personal, event-generated identification badge directly from the CPR-needed activation screen.
All PulsePoint AED users can view AED locations, including colocated resources such as bleeding control kits, epinephrine, and naloxone. These users can also recommend new AED locations and provide feedback on existing AEDs in the registry.
INCREASED REGISTRY OVERSIGHT AND QUALITY
Professional Responders are granted additional rights to approve community-recommended AEDs and manage basic aspects of the registry.